Uber has announced the expansion of its ‘Dial an Uber’ function to all Indian cities where the rider-sharing app is available. The function of ‘Dial an Uber’ is to make it possible for users to book an UberGo ride without finding the need to download the Uber app. Uber claims that this functionality even works in areas of low or poor networking connectivity.
The company had introduced the ‘Dial an Uber’ feature along with ‘Request a Ride for Other’ back in August this year, which was aimed at making it easy for a user to book rides for others. The features were initially launched in Nagpur, Guwahati, Jodhpur and Kochi.
“We began with introducing ‘Dial an Uber’ – an ‘India first Innovation’ in four cities, as a pilot to overcome the challenge of serving under all kinds of networks, especially low or poor connectivity. Buoyed by the overwhelming responses, we are pleased to announce a national roll-out. ‘Dial an Uber’ offers a convenient choice to customers looking to book a ride and is testament to our focus on using our technological edge to make mobility reliable and accessible for everyone,” said Apurva Dalal, Head of Engineering, Uber India in a press statement.
To request a cab without the app, a user needs to book one using their phone browser. The feature however only supports cash payment. Here is how to use the feature-
1. Open dial.uber.com on your mobile phone browser
2. Enter your phone number to quickly sign-up or login
3. View pricing information, get a fare estimate, and request for your ride with a single tap
4. After requesting users are connected with the driver over call
5. Once the trip is completed, users can pay driver in cash
Uber had earlier this month completely revamped its rider app aiming for a more personalised experience for users, also making it a smarter and a faster rider app. The new app brought features like ‘Destination first’, ‘Shortcuts’, ‘Calendar Integration’, ‘People Search’ and ‘Choose car, compare fare upfront’.
Speaking to IndianExpress about the new app, Prabhjeet Singh, Head –Strategy and Planning at Uber said, “Many of the features are unique to India. We recognise that many of our geographies might not have effective 4G network coverage or good 3G networks but we’d want to serve riders at such places as well. The new app has been redesigned to load 50 per cent faster. The second feature is Dial-an-Uber that allows users to book cabs via webpage.”
The new app also brings features for women travelling alone, called ‘Share your ETA’. This allows a user to send their location in real-time to family and friends while on an Uber ride. The app also comes with an ‘SOS’ option that can be used to reach the police control room.