Samsung Electronics Co Ltd scrapped its flagship Galaxy Note 7 smartphone, less than two months after its launch, dealing a huge blow to its reputation and outlook after failing to resolve safety concerns. The following is a chronology of major developments related to Samsung’s recall of the Note 7s since the launch of the smartphones in August.
October 18: Three Note 7 users in the United States file for a class action lawsuit against Samsung Electronics’ US unit.
October 14: Samsung says it expects a operating profit hit of around $3 billion for Q4 2016, Q1 2017 combined due to the Note 7’s discontinuation.
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October 13: US regulator expands Note 7 recall to 1.9 million devices, including all replacement devices.
October 12: Samsung slashes its third-quarter profit guidance by a third to 5.2 trillion won ($4.63 billion) from an earlier estimate of 7.8 trillion won, reflecting earnings impact from the Note 7 recall and discontinuation.
October 11: Samsung permanently halts sales and production of Note 7 smartphones and asks customers to stop using the phones as it investigates reports of fires in new devices. Oct. 10 – Samsung says it is adjusting Note 7 shipments for inspections, quality control due to more phones catching fire.
October 9: AT&T, T-Mobile say they have halted issuing new Galaxy Note 7 smartphones due to safety concerns.
October 6: A Southwest Airlines plane in the United States evacuated due to smoke from a Note 7 device on board.
October 1: Samsung resumes selling new Note 7s in South Korea.
September 29: Samsung says more than 1 million people globally now using Note 7s with safe battery.
September 25: Samsung delays S.Korea re-start of Note 7 sales by 3 days.
September 22: South Korea orders extra battery safety measures for Note 7 phones.
September 21: Verizon Communications, Sprint Corp begin taking orders for new Note 7s.
September 19: Samsung says a Note 7 phone a China user claims caught on fire was caused by external heating.
September 19: Samsung starts Note 7 exchange programme in South Korea.
September 16: Florida man sues Samsung for burns from Note 7 explosion. Samsung says to resume Note 7 sales in South Korea on September 28.
September 15: US Consumer Product Safety Commission formally announces recall of about 1 million Note 7 phones.
September 9: US Consumer Product Safety Commission urges Galaxy Note 7 users to stop using their phone.
September 8: US Federal Aviation Administration advises passengers to not turn on or charge Note 7 smartphones aboard aircraft or stow them in plane cargo.
September 2: Samsung announces global recall of 2.5 million Note 7 phones, citing faulty batteries.
September 1: Samsung starts Galaxy Note 7 sales in China.
August 31: Samsung delays shipments of Note 7s to South Korean carriers.
August 24: Report of a Note 7 explosion surfaces in South Korea.
August 19: Samsung starts Galaxy Note 7 sales in 10 markets including United States and South Korea.
August 2: Samsung unveils the Galaxy Note 7 at a New York media event.