Samsung says over 1 mn people globally using Note 7 with safe battery

Samsung, in a statement issued on its China website, apologised to its consumers for failing to providing a detailed explanation.

By: Reuters | Beijing | Published:October 2, 2016 3:15 pm
Samsung, Samsung Galaxy Note 7, Samsung Galaxy Note 7 recall, Galaxy Note 7 sale, Galaxy Note 7 battery issue, Galaxy Note 7 battery exploding, samsung galaxy note 7 exchange offer, galaxy note 7 news, smartphones, technology, technology news Samsung, in a statement issued on its China website, apologised to its consumers for failing to providing a detailed explanation.

Samsung Electronics Co Ltd , the world’s biggest smartphone maker, said more than 1 million people globally are now using Galaxy Note 7 smartphones with batteries that are not vulnerable to overheating and catching fire.

Samsung on September 2 initiated a voluntary global recall of at least 2.5 million Note 7 smartphones due to faulty batteries causing some of the flagship devices to catch fire, a deeply embarrassing crisis for a firm that prides itself for its quality control. The recall could cost the company billions of dollars and tarnish its brand image, analysts say.

The South Korean firm has said the Note 7 phones that were sold starting on the official September 1 launch date use a different battery than the recalled devices. But a string of reports by users in China, the world’s top smartphone market, that their Note 7s caught fire have dogged Samsung in a country where they have already fallen out of the top five in terms of market share.

Samsung, in a statement issued on its China website, apologised to its consumers for failing to providing a detailed explanation why the smartphones on sale in China were safe, as they used batteries that came from a different supplier to those that could overheat.

Read: No ban on new, replacement Samsung Galaxy Note 7 phones, says DGCA

“Currently, the brand new Note 7 products that have been swapped in overseas markets are using identical batteries to those that were supplied and used for the Chinese version,” Samsung said.

Samsung said it takes reports of Note 7 fires in China very seriously and has conducted inspections on such devices. Batteries for the burnt phones were not at fault, Samsung said, adding its conclusion was also backed up by independent third-party testing.

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  1. A
    Advaita
    Oct 3, 2016 at 6:20 am
    Maybe instead of giving Samsung positive coverage, you should focus on how Samsung India has been treating it's pre-order customers. They have taken our money since August 22nd and have not communicated even a date for the launch to us. Whereas in the west and in S. Korea and the Middle East, they have restarted s also. This just seeks of second cl service and racism on Samsung India's part because they know India has weak consumer rights and we can't sue them like they would be sued in the west. Indian news outlets have to highlight how Samsung is treating its Indian customers.
    Reply
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    Animesh kumar
    Oct 5, 2016 at 1:11 am
    Samsung should atleast notify the customers when the note 7 will be available in the Indian market. If they continue with this type of service in India, they might loose more customers because Indians believe more on mouth to mouth publicity. Samsung should notify the customers who has pre-booked note 7 about the availability of the same in Indian market.
    Reply
  3. A
    asa
    Oct 2, 2016 at 7:39 pm
    loll this videolt;br/gt;lt;br/gt;
    Reply
  4. A
    asa
    Oct 2, 2016 at 7:39 pm
    Reply
  5. J
    Jagruti Wandrekar
    Oct 3, 2016 at 7:07 am
    If you are recalling the phone, the least you can do is to keep your customers (who have prebooked) informed about when they will be receiving their phones! There has been no communication from their side and they are sitting pretty on our money and refusing to refund. Pathetic customer service and I wonder if this is only for those of us from India.
    Reply
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