Samsung has recently announced on its US website that ‘nearly 85 per cent of all recalled Galaxy Note 7 devices have been replaced through the US Note 7 Refund and Exchange Program’. Under this program users of any Galaxy Note 7 device are eligible for a refund, or can get it exchanged for another Samsung device.
The company had issued a voluntary recall of all Note 7 phones (original and replacement) that were sold in the US in association with the US Consumer Product Safety Commissions (CPSC) on October 13. If a consumer opted for a Galaxy S7 or S7 Edge, the price of the Galaxy Note 7 was adjusted to it and the price difference refunded.
“We remain focused on collecting the outstanding Galaxy Note7 phones in the market. To further drive participation, we will be releasing a software update in the coming days that will limit the phone’s ability to charge beyond 60 percent, as well as issue a reminder pop-up notification every time a consumer charges, reboots or turns on the screen of their Note7 device,” Samsung said on its US website.
Samsung has also warned any Galaxy Note 7 user who hasn’t taken part in the exchange program to power down their device and contact Samsung for a replacement device.
Galaxy Note 7 was recalled by Samsung when a lot of reports of the phones catching fire while charging started surfacing. Wrongly interpreting it as the fault of batteries made by a certain manufacturer, the company pushed replacement units with batteries from a new factory. However, when those devices started overheating as well – Samsung issued a second recall for the model and eventually terminated the program.
The recall and end of the Galaxy Note 7 program has cost Samsung billions of dollars in damage, with the company’s image taking a solid hit as well. According to an IDC survey done recently, close to half of the Galaxy Note 7 users in the US had opted for the Apple iPhone instead of choosing another Samsung device. The company on the other hand says that most of its customers opted to receive another Galaxy device as a replacement.
Samsung suffered another big blow recently, when it had to recall close to 2.8 million top-loading washing machines in the US citing safety concerns. CPSC has said that the 2.8 million top-loading machines made by the company between March 2011 and November 2016 had ‘a serious hazard of completely blowing up’.
CPSC has said that it has received reports of close to 700 incidents of these washing machines exploding, with nine reported injurties – including an injured shoulder, a broken jaw and other fall-related injuries.