Samsung Galaxy Note 7 was announced early August. But just within days of its launch, reports of the device crashing unexpectedly have started to surface. The issues were first reported by Phonearena which said there’s no particular pattern behind these crashes. “Random crashes at any point of operation freeze the device up and make it impossible to do anything with it,” the site says. It adds that factory resets or wiping the cache doesn’t help. According to the report, only users of Galaxy Note 7 running Exynos processor seem to be facing problems with the device.
Users took to XDA and Android Central forum to share their experience with Galaxy Note 7. “I’ve been using the Note 7 a lot over the last 2 days. On Saturday, I noticed the phone crashed and restarted itself. Today the phone restarted itself 3 times. I’ve also had the phone temporarily freeze on the lock screen only to unlock about 20 seconds later and fire up the camera because I had clicked the home button a few times,” said one of the users on Android Central forum.
Another user seems to have found a solution for the crashes. “After the first security update (Aug 1) I fully reset the phone. I haven’t had a crash since,” a Galaxy Note 7 user said, adding that software update or applications from the play store could be the issue here.
“Anyone else have such issues with their new Note 7? Right out of the box after the update my device started freezing with weird glitch lines on the screen and restarting by itself, often multiple times before it loads up to my lock screen. It also frequently gets into a bootloop and the device gets really hot until I simulate a battery pull with Power+VolDown,” a user wrote on Android Central forum.
Samsung has not made an official announcement admitting to these problems. Reports suggest even Samsung certified customer care centres have not been able to address the problems and are replacing devices instead.
Samsung Galaxy Note 7 was launched globally on August 2. The smartphone comes with high-end specifications like 4GB RAM, 64Gb internal memory, iris scanner for security, Quad HD display and more. Galaxy Note 7 has a 5.7-inch dual edge Super AMOLED display and runs Android 6.0.1 Marshmallow with TouchWiz UI. Samsung Galaxy Note 7 comes with a new S-Pen. There’s 3,500 mAh battery with fast charging technology. It was unveiled in India a within a week of its global launch.