Samsung Galaxy Note 7 is now officially being recalled in the US by the country’s Consumer Product Safety Commission (CPSC). Samsung plans to sell new phones with a green colour indicator on battery to show the issue has been fixed, says a report on ZDNet. The new units are expected to go on sale on September 21.
According to an official statement by the CPSC, there have been 92 reports of the batteries overheating in the US, with 26 reports burns,and 55 reports of property damage (fires in cars and a garage included). But it seems the recall has not really been successful. “Because this product presents such a serious fire hazard, I am urging all consumers … to take advantage of this recall right away,” said Elliot Kaye, chairman of the US Consumer Product Safety Commission.
A report on Re/Code points out only 130,000 units have been returned so far. According to data from Apteligent, the “usage rate of the phone among existing users has been almost the exact same since the day of the recall.” Apteligent warns users should return the phone immediately.
The US CPSC website has toll-free helpline number from Samsung (844-365-6197), which customers can call to get details on how to go about the exchange. In the US, Samsung is offering users an option to wait for the new phone or get a smaller S7, S7 edge in exchange with a price refund included as well.
According to ZDNet, in the new Note 7, the “battery indicator at the top right corner of the home screen will now be green instead of white,” presumably to indicate the phone is safe.
Samsung has been criticised by Consumer Reports Organisation in the US, which had issued a statement on September 2, saying the South-Korea firm should have made the official recall as soon as reports of exploding devices had come up. The group said an official recall comes with guidelines which are better for consumers, and that companies whose products create a substantial hazard need to be reported CPSC immediately after the recall.
Samsung Galaxy Note 7 has already been banned on flights given the exploding battery issue. Even in India, where the phone has not even been sold officially, the DGCA issued a ban on switching on the Galaxy Note 7 inside a flight or putting the phone in checked-in baggage.
Galaxy Note 7 was first released on August 19 in the US and has mostly reviews. Samsung even said it expected to sell 14 million of the devices, a number that has now been cut-down to 10 million. Samsung has said the problem involves about 2.5 million smartphones worldwide; authorities say that includes about 1 million in the United States.
With AP inputs