Samsung Australia recalls 50,000 Galaxy Note 7 over battery issue

As part of its global recall of Galaxy Note 7 after reports of battery explosion surfaced, Samsung Australia has formally recalled 51,060 such devices.

By: Tech Desk | Published:September 6, 2016 10:30 am
 Samsung, Samsung Galaxy Note7, Galaxy Note7 recall, Note 7 battery explosion, Note 7 battery issue, Note7 battery fault, Galaxy Note 7, Note 7 Specs Samsung Galaxy Note 7: Over 51,000 units recalled in Australia. (Source: AP)

As part of its global recall of Galaxy Note 7 after reports of battery explosion surfaced, Samsung Australia has formally recalled 51,060 such devices.

“Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to power off their device, return it to its place of purchase and use an alternative device until a remedy can be provided,” the company said in a statement.

According to theaustralian.com.au, while no battery incidents was reported in Australia, Samsung said it was taking “the proactive and voluntary step” of recalling the 51,060 Galaxy Note7 smartphones in response to global concerns.

The Rs 59,990 flagship device went on sale in 10 countries. Samsung is recalling and replacing up to 2.5 million Note 7 devices, with nearly $1 billion dollar cost to the company.

“Customers who have purchased a Galaxy Note7 from Samsung are entitled to a new Galaxy Note7 and a courtesy device until replacement Galaxy Note7 stock arrives or a full refund,” Samsung Electronics Australia said. The delivery of a replacement Galaxy Note 7 to customers is expected within three to four weeks.

Samsung confirmed finding 35 such cases globally where the battery of the Note7 exploded while charging. The company said sales have been stopped considering the safety of users.

In the US, the South-Korean player has launched an exchange offer for those who bought the Galaxy Note 7 units; users can go for Galaxy S7 or S7 edge in place of the Note device. Samsung is also offering a $25 credit on customer’s phone bill or a $25 gift card for their troubles.

For Samsung, the battery problems with Galaxy Note 7 have meant the phone has not yet started shipping in India. The smartphone has a 5.7-inch Quad HD dual edge Super AMOLED display, 4GB RAM, 64GB storage, and iris scanner for security. It comes with a new S-Pen. There’s 3,500 mAh battery with fast charging technology.

With IANS inputs