After facing LTE issues with band 4, Google Pixel users are now reporting an issue when it comes to screenshots shared via an iPhone 7 Plus device. On the Google Pixel and Pixel XL users complain that sending a screenshot from iPhone 7 Plus as an MMS, or even on Hangouts in some cases, is causing the image to get distorted. Google Pixel users have to taken to the product forum to post about the issue.
One of the first comments by user Pat O’Brien points out that he faced an issue when receiving screenshots from iPhone 7 Plus as text attachment. He wrote, “Screenshots of the iPhone home screen texted to me are fine. Screenshots from within any app (native or not) on the iPhone come across distorted (native phone, messages, email, as well as 3rd party apps like ESPN, etc).”
He says since he started using the Pixel, he is unable to see screenshots that his friends send him and has also attached an example of a distorted photo. According to him, iPhone 6, 6s, and iPhone 7 are fine and the problem is with the bigger Plus phone.
He says the Google Pixel team was also unable to help him and only said that PNG files are not supported in Google Photos, which was not linked to his problem anyway. It should be noted that iPhone saves all screenshots as PNG.
One of the replies by a Community Specialist Matt says this could be an iPhone 7 Plus related one, and that users should reach out to Apple Support in the regard. However, other Pixel users are not satisfied with this reply. Several other users wrote they are facing the same issue and one said the issue persisted even with the smaller iPhone 7.
Another user Dennis Joy wrote, “Same problem here. My wife has the iPhone 7 Plus. Whenever she sends me a screenshot on my Pixel XL it comes in the same way Pat is getting his. I had a friend with the iPhone 7 text me a screenshot and had the same problem. Screenshots from other Android phones and iPhone’s generation 6 or older render normally. Sample attached.”
There’s a Reddit thread on this as well, with the suggestion that the problem is in the SMS app and that using Hangouts, etc solves the issue. However, user Zack Wyld posted saying this is not a Pixel issue, but one with Android 7.1 and he faced something similar on the Moto Nexus 6 which he had rooted with Nougat 7.1.
Google has not yet commented on this weird problem that has cropped up on Pixel smartphones. For now the solution is switching to other apps for SMS and messaging.