Google working on live support app for Nexus devices

The screen sharing feature in Google Support will allow agent to see what exactly is happening on a user's screen, thereby resolving issues more quickly.

By: Tech Desk | Published: June 26, 2016 10:33 am
Google, Google Nexus, HTC google nexus, google support, google support app, google support for nexus smartphones, Nexus launch, Google Nexus 2016, Nexus 2016, Google Nexus smartphone, Android N, smartphones, Android, tech news, technology The screen sharing feature in Google Support will allow agent to see what exactly is happening on a user’s screen, thereby resolving issues more quickly.

Google wants to make its 2016 Nexus devices more accessible for users. According to a report on Android Police, the company is working on a Google Support app for Nexus smartphones. The live support app will let users share screen with an agent to quickly solve problems.

The screen sharing feature in Google Support will allow agent to see what exactly is happening on a user’s screen, thereby resolving issues more quickly. The site says the Google Support app is still in the development stage. At this point, it is unclear on when Google will launch the app or if this is indeed the final name of the product.

“Presumably, live audio or chat would be part of the experience. Whether agents will be in any way able to control, draw on, or highlight the screen isn’t known, either,” says Android Police.

Android Police is rating this speculation an 9 out of 10, which means we could see the app, soon after Nexus devices launch sometime in October. It however, notes the app itself may change substantially in appearance or functionality before it launches.

We know HTC has been confirmed as the partner for 2016 Nexus devices. Android Police reports that the next Nexus smartphone, also codenamed Sailfish, will feature 5-inch display.

The report further states that this is the smaller of the two devices planned by HTC. The device is powered by an unknown quad-core 2.0GHz processor coupled with 4GB RAM and 32GB storage. Google chose 32GB as base storage for its Nexus 6P last year.

The rumoured Nexus smartphone is tipped to feature a 12MP rear camera and an 8MP front camera. The device is backed by a 2770mAh battery and will feature a USB-C port for charging. Android Police notes that HTC is retaining the headphone jack and will be mounted on top of the device.

With Google introducing a 5-inch Nexus smartphone and Apple already bringing in a 4-inch iPhone, it seems small phones are going to be the new big thing in the smartphone industry.

HTC is struggling to catch up against Samsung’s dominant hold in the Android space and its last Nexus 9 failed to impress the audience. With new incoming Nexus device, HTC would like to win the market just like Huawei did as a newcomer with its 6P.

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