Apple iPhone 6s battery replacement: How to know if your device is eligible

Apple iPhone 6s users are eligible for battery replacement, and here's how to find out if your device is affected.

By: Tech Desk | Published:November 30, 2016 12:05 pm
Apple, Apple iPhone 6s battery, iPhone 6s battery replacement, iPhone 6s battery issue, iPhone 6s battery replacement issue, iPhone 6s battery replaced in India, iPhone 6s battery India Apple iPhone 6s battery replacement: How to figure out if your device is eligible. (Source: AP)

Apple had announced a battery replacement program last week for iPhone 6s users who were facing an issue where the device would shut down without warning. Now 9to5Mac has put out details on how you can confirm if your device is eligible for the same. Apple had already indicated the exchange and repair, which is being done free of cost, only applies to a small number of iPhones 6s devices manufactured between September and October 2015.

According to the report on 9to5Mac, Apple users can check the serial number of their device to figure out if their phone makes the cut for battery replacement. Users need to go to Settings>General>About and scroll down to Serial Number. The report says you’ll have to check the fourth and fifth characters in this to see if you’re eligible. List of combinations that qualify for replacement are Q3 to Q9 and QC, QD,QF, QG, QH, and QJ.

Based on this list, it looks like at least one iPhone 6s user in our office is headed for a replacement. We’ll have more details on how easy the entire experience is when we head to the repair centre.

Also read: Apple to replace iPhone 6s batteries in case of unexpected shut downs

However, before you go to the service centre for battery replacement, Apple warns that it will examine the device to make sure it is eligible. If your device has any other damage like a cracked display, Apple will charge extra to fix this. According to Cupertino, broken displays affect battery replacement, so the issue will have to be resolved before.

Apple says this is not a safety issue and only affecting a small number of devices. Apple is advising customers who might have experienced this issue to visit an Apple Retail Store or authorised service centres. Go to the Apple.com/India website to check where the authorised service centre is in your city. Remember don’t take it to some local mobile repair shop because you will lose warranty and the right to get your battery replaced if someone else tinkers with the phone.

Also make sure you delete all the data on your iPhone before handing it in for repair. Turn off Find my iPhone as well. Go to Settings > General > Reset > Erase all Content and Settings and carry out the exercise. Apple says this program covers affected iPhone 6s batteries for 3 years from the time sales began of the first unit.