A leading entertainment gadgets giant has been ordered by a Delhi District consumer forum to pay Rs 54,000 to a city resident for selling him a defective LCD television to him.
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The District Consumer Disputes Redressal Forum (North West) asked Panasonic Pvt Ltd to pay Nangloi resident Harish Kumar Bhardwaj the sum,which included Rs 34,990 as LCD price,Rs 15,000 as compensation and Rs 5,000 as litigation cost.
The bench presided by Rakesh Kapoor asked Panasonic India to compensate Bhardwaj,holding it guilty of rendering him deficient service.
The consumer forum’s order came on Bhardwaj’s plea,which alleged the LCD was faulty as a defective sound emanated from its speakers and even a Panasonic engineer could not fix it.
“The complainant (Bhardwaj) has made out a case under the Consumer Protection Act and has established that the company (Panasonic) was guilty of deficiency in service. The company on its part has chosen not to contest the complaint which gives an inference that the version of the complainant is true,” the forum observed.
Bhardwaj,in his plea,had said the fault had persisted in the LCD screen’s speakers and despite replacement of the speakers there was no improvement in the quality of its sound.