The consumer affairs ministry is in the process of setting up a consumer advisory network in an effort to reduce the burden on consumer courts.
The aim of this network,is to try and resolve consumer cases before they reach consumer courts. The model will focus on counselling. The consumer complaints are normally straight forward and there are no legal complications involved as such. The issues can be resolved before the case is actually filed in a consumer court, said a senior official in the consumer affairs ministry.
There would be a provision of consumer welfare officers in every state which work as mediators between the parties under dispute. The initial cost of the scheme will be funded by the Centre for the next 5 to 10 years.