Chhatrapati Shivaji International Airport (CSIA) was ranked the third best airport in the world by the annual Airport Council International (ACI). It also received the Airport Service Quality Awards for 2011. CSIA was also rated as the second best in India,for airports handling 25-40 million passengers per annum (mmpa).
The survey was conducted across 180 airports in the world. G V Reddy,managing director of Mumbai International Airport Pvt Ltd (MIAL),said the award showed improvement in service quality at the airport.
This award is a reaffirmation of our vision to transform CSIA into one of the worlds best airports that consistently delight customers and be the pride of Mumbai. It is gratifying to note that we received this award last year in the 15-25 mppa category and again this year in the 25-40 mppa category, Reddy said.
The survey,undertaken by ACI,was conducted with passenger feedback on fliers experiences from their arrival till departure. CSIA catered to 29.1 million passengers between April 2010 – March 2011,a MIAL spokesperson said.