Yogi Adityanath to launch ‘CM Helpline’

The idea was derived from a similar set up currently operational in Madhya Pradesh. “A team of officials from UP had visited MP to study the functioning of the helpline,” the official added.

Written by Lalmani Verma | Lucknow | Published: July 10, 2017 5:00 am
Yogi Adityanath, UP CM helpline number, Adityanath government, Aditynath new scheme Uttar Pradesh Chief Minister Yodi Adityanath (Files)

In order to strengthen the public grievance redressal system, Uttar Pradesh CM Yogi Adityanath has ordered the setting up of a “CM Helpline” which will connect people to a call centre manned by 500 people. The helpline will be directly supervised by the chief minister’s office, with Adityanath himself collecting feedback. The staff will receive calls, note down details of the complaints and forward the matter to the department and officers concerned. “The progress on redressal of these complaints will be monitored by the CM’s office,” said a senior government official.

The department of IT and electronics has been asked to start work on the directive and given a December deadline for the call centre to become functional. The idea was derived from a similar set up currently operational in Madhya Pradesh. “A team of officials from UP had visited MP to study the functioning of the helpline,” the official added. The department will be creating a website having links to all departments so that call centre staff can register complaints through the portal. The state government will be sourcing personnel for the call centre through a consultancy firm that will also be given the responsibility of operating the call centre.

Presently, details of complaints received at any level in UP are being posted on the web portal of the Integrated Grievance Redressal System of the state government. People can directly lodge their complaints on this portal. “But requirement of a helpline was felt as many people cannot access the Internet. These people will be able to register complaints by dialling the CM’s helpline number,” the official said.

Before the helpline is put in place, Adityanath has also decided to bring other modes of grievance redressal starting August. This includes video conferencing every month with DMs and SSP/SPs of at least 10 districts where maximum complaints are pending.

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  1. vikram sehgal
    Dec 18, 2017 at 8:42 pm
    Hello sir, I am residing in Noida sector 15, here house rent is already high paid and landlord's waiting for the completed 11 months agreement and clearly say that you need to increase rent 10 or serve 1 month notice, and also told that its govt rule. I dont't know which govt decide this law.I just want the clarification if a person not liable to purchase his own house what does it mean landlord mis use the tenant. I want justice on this law. However if we empty house on every 11 month I need to spent more money for package and movers. Please sir fix this issue or fix any law for rented house. my contact no is 8010160158. I am really fadeup because I don't save any any money for my family future or any critical time.please do something..
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      Deepti nigam
      Nov 23, 2017 at 9:27 am
      Abhi just meine 9868180061 par call kiya to bande ne bola us par abhi time nahi he N second no is 0945096651 ko to koi utha hi nahi raha Actually meri car last wednesday chori n husband bahar he to police ne complaint likhane mein time lagaya n FIR ke liye 500 rs liye Abhi tak police ne kuch nahi kiya
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        Santosh Mishra
        Nov 8, 2017 at 1:43 pm
        Gud afternoon Sir, I would like to draw ur kind attention towards the eyes infection problem due to smog in Delhi NCR particularly in Shahiabad Transport area near old Aradhna cinema, Ghaziabad. It is also reported that some harmful chemicals flowing in drains affecting the eyes of peoples. It is requested to u to intimate govt agencies including hospitals to take immediate steps towards this epidemic problems. I m also suffering personaly from eyes infection and not able to do my routine work.Thanks!
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          Anurag Agarwal
          Oct 23, 2017 at 3:37 pm
          Hi sir my name is anurag Agarwal iam from Lucknow city . Sir IAm running a small food venture In which 6employees are working but due to inflation IAm in big trouble pls help .me sir
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            anadi mishra
            Oct 2, 2017 at 12:36 pm
            Me anadi mishra jo viklang hoo mera awadi ki jgh hey us par gram pradhan aur unke bade bhai lalsahb putra middu sing jo dabang gunda aur mafiya bi he o ye log kuth sal phle mera gar ka jmin jahid ali putra bfati firoj ali putra jahid rosan putra jahid ko jbrjasti dila diya ab hmar dhhor adda bi inhi logo ko jabrjasti kabja krwa rhe hey 100 n. Par karwai hone par bi aur c.o. Vinod k. Yadv ko aplication dene par bi kuch nhi karvai ho rhi hey aapke bidayak ko bi aplication diya kuch nhi ho rha he mey pattikirat ray post marikpur thana sureri dist jaunpur ka niwasi hoo jo ki viklang hoo meri mdad kro yogi ji
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