Jet Airways Flight leaves without MP Shetti, airline apologises

Shetti had booked a business class ticket for the Delhi bound Jet Airways flight 9W 762 scheduled to depart at 6.05 am.

Written by Neha Kulkarni | Mumbai | Published:June 15, 2017 3:14 am
Raju Shetti, Raju Shetti flight miss, Raju Shetti on Jet Airways mismanagement, Ministry of Civil Aviation, Jet airways Swabhimani Shetkari Sanghatana (SS) MP Raju Shetty

Swabhimani Shetkari Sanghatana (SS) MP from Hatkanangale, Raju Shetti, lashed out at Jet Airways after a Delhi-bound flight took off without him at the Chhatrapati Shivaji International Airport (CSIA) on Wednesday morning. Questioning the airline’s security protocol, Shetti, who led the farmers’ march to Mumbai from Pune last month, said he had a boarding pass and was not informed before the gate was closed.

Shetti had booked a business class ticket for the Delhi bound Jet Airways flight 9W 762 scheduled to depart at 6.05 am. “I reached the airport at 5 am and had taken a boarding pass for the flight. As there was an hour left for the departure, I made my way to the lounge,” Shetti said.

Shetti said, “As I received no information till 5.45 am, I rushed to check the flight’s status… a final announcement for departure was made. The airline officials told me that as the gates were closed, nothing could be done.”

The airline then suggested that Shetti take another flight to Delhi scheduled for 7 am. “The airline further demanded a payment of Rs 2,000 from me for booking the ticket. I refused to pay the cost, but the airline was adamant.”

An official statement from Jet Airways read, “A guest… did not present himself at the boarding gate on time and was therefore considered as ‘Gate No Show’. As Mumbai airport is a silent airport, no public address announcements are permitted. Guest was offered an alternate flight which he accepted for travel to Delhi. Apologies were tendered and charges levied inadvertently, were refunded.”

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  1. R
    Raghu Rai
    Jun 16, 2017 at 6:03 am
    Since he had the boarding pass, it was duty of Jet Airways staff to find him in the longue and also tey should have called I'm on the mobile. Silent airport doesn't mean they leave the checked-in passenger behind like this.
  2. K
    KP Pillai
    Jun 15, 2017 at 12:16 pm
    On 16th December 2016, me and wife took boarding pass for the Mumbai bound flight and through the security check when arrived 40 minutes before, we were denied boarding at the gate saying, the Aircraft gate is closed. There was no call or paging. When the gate staff contacted the Aircraft staff, he was instructed to ignore !! I request the hon'ble MP to please take this up strongly in Parliament, so that the passenger abuse of Jet Airways could be put to an end.
  3. M
    Jun 15, 2017 at 3:40 am
    Nice - leave these late lateef MPs . They need to understand how to read a clock. They will not call them just because they are MP. Stand near the gate when its time- instead of enjoying in the lounge.