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IndiGo puts passenger on wrong flight; he lands in Nagpur instead of Indore

A passenger wrongly boarded the flight 6E-774 instead of 6E-656 and landed in Nagpur instead of Indore airport.

By: Express Web Desk | New Delhi | Updated: January 15, 2018 1:07 pm
IndiGo Mumbai-Bengaluru flight engine failture The passenger boarded the flight from New Delhi and was set to travel to Indore from flight 6E-656. (File Image)

In a major security gaffe by IndiGo security staff, a passenger who had the airline’s ticket and boarding pass for an Indore-bound flight was made to board a wrong flight that took him to Nagpur airport. The passenger was later sent to his destination. The airline has also initiated a probe in the matter.

Accepting the incident that took place Friday, IndiGo, in a statement, said: “The passenger was scheduled to travel to Indore on IndiGo airline’s flight 6E 656. At the time of check-in, he was given a boarding pass for the same flight. However, he boarded the aircraft which was bound for Nagpur and no one from the airline noticed this goof-up,” a source said.

The airline’s statement added: “IndiGo regrets the security breach intercepted by its security staff on flight 6E 774 (DEL-NAG), wherein a passenger of flight 6E 656 (DEL-IDR) wrongly boarded the flight 6E 774 and further travelled to Nagpur, after boarding the wrong coach.”

The three security personnel involved in the incident — security lead, second lead and skipper — have been taken off roster till IndiGo’s internal inquiry in the matter is completed.

Last year in November, IndiGo faced severe public backlash after a video surfaced where IndiGo ground staff were seen manhandling a passenger.

(With PTI inputs)

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  1. Shrikanth Ramakrishnan
    Jan 16, 2018 at 9:56 am
    How stupid. What was he doing when they were announcing take off where the pilot clearly gives details of destination and time taken to cover the same. Was he sleeping or drooling over the air hostesses ?
    1. Ravi Shankar
      Jan 15, 2018 at 5:40 pm
      God knows what has happened to this once best airlines of India. Indigo is the best example of how arrogance with success can ruin even the best! People nowadays abhor travelling with Indigo.
      1. Girish Rao
        Jan 15, 2018 at 1:38 pm
        wrong training and over confidence.