In a major security gaffe by IndiGo security staff, a passenger who had the airline’s ticket and boarding pass for an Indore-bound flight was made to board a wrong flight that took him to Nagpur airport. The passenger was later sent to his destination. The airline has also initiated a probe in the matter.
Accepting the incident that took place Friday, IndiGo, in a statement, said: “The passenger was scheduled to travel to Indore on IndiGo airline’s flight 6E 656. At the time of check-in, he was given a boarding pass for the same flight. However, he boarded the aircraft which was bound for Nagpur and no one from the airline noticed this goof-up,” a source said.
The airline’s statement added: “IndiGo regrets the security breach intercepted by its security staff on flight 6E 774 (DEL-NAG), wherein a passenger of flight 6E 656 (DEL-IDR) wrongly boarded the flight 6E 774 and further travelled to Nagpur, after boarding the wrong coach.”
The three security personnel involved in the incident — security lead, second lead and skipper — have been taken off roster till IndiGo’s internal inquiry in the matter is completed.
Last year in November, IndiGo faced severe public backlash after a video surfaced where IndiGo ground staff were seen manhandling a passenger.
(With PTI inputs)