Sunday, Sep 21, 2014

‘They caught me and put chapati into my mouth’

A video footage showed Shiv Sena MP force-feeding the IRCTC staffer. A video footage showed Shiv Sena MP force-feeding the IRCTC staffer.
Express News Service | Maharashtra | Posted: July 24, 2014 2:12 am | Updated: July 24, 2014 8:37 am

From the first complaint about Sena MPs force-feeding a catering supervisor to the withdrawal of IRCTC from New Maharashtra Sadan, the letters they sent one another.

The victim’s complaint

‘Caused my fast to break’
Sir,

Today there was a meeting of 12-15 guests at New Maharashtra Sadan in which they were complaining about the services of electrical, civil, housekeeping, catering, etc, which they are facing for the last several months. The complaints were put up in the press conference by those guests today. Also, catering complaints were put up regarding quality of food, services, unavailability of items on the menu. The main part of the complaint was that the authentic Maharashtra cuisine is not being served. The guests demanded a Maharashtrian caterer in the NMS.

After the press conference, all guests along with media reporters and staff of Maharashtra Sadan got into the kitchen where I was getting the orders prepared. They caught me and put the chapati into my mouth. I was wearing a formal uniform set as prescribed by IRCTC and everybody in the panel also knew my name as “Arshad” as I was wearing the name tag. Even then they inserted the chapati in my mouth which caused my fast to break on the eve of Ramzan. I was hurt with the thing they have done as religious sentiments are concerned. After that they demanded the presence of contractor’s in-charge. But due to unavailability of anybody from the licensee’s side, there was nobody to give the statement.

This is for your kind information, sir.

Arshad Zubair S, Supervisor, catering, IRCTC/CO/NRC (July 17)
IRCTC informs Resident Commissioner

‘Not the first such incident’

Sir,

Today there was a meeting of 12-15 MPs at New Maharashtra Sadan in the press conference hall in which they were complaining about the services of electrical, civil, housekeeping, catering, etc, which they are facing for the last several months on the premises of Maharashtra Sadan.

The entire delegation along with media and manager, Maharashtra Sadan, walked inside the public dining hall and started throwing the chafing dish covers in the buffet area. They also issued physical threats to the kitchen and service staff while using highly objectionable language. The specific incident happened with the resident manager/IRCTC, Arshad, who was forced to consume a full chapati whilst he was fasting on the eve of Ramzan. The concerned has been deeply pained and hurt as religious sentiments are [involved].

They demanded Maharashtrian caterer in the NMS. It may be noted that this is not the first time that such an incident has happened. We have received no support from the NMS management in this regard.

The matter has been [referred] to our senior management.

Shankar Malhotra, Dy GM/NRP/Admn (July 17)

Apology

‘Deeply shocked, may I meet him?’

Dear Mr Malhotra,

I am deeply shocked to hear about the reported incident of yesterday. I can understand the pain and agony of your resident manager, continued…

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