Northern Railway launches security helpline for passengers

Railway Ministry is also working out an all-India security helpline network to make the service available across the country.

New Delhi | Published:February 25, 2014 9:13 pm

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Northern Railway today launched a round-the-clock security helpline number, 1322, with an aim to provide speedy assistance to passengers in the event of
thefts, harassment, pickpocketing or other criminal incidents on rail premises.

“Passengers can call at 1322 if caught in crime situations like thefts, harassment or any untoward incident at stations or in trains in the Northern zone covering eight states including Uttar Pradesh and Jammu and Kashmir and a mechanism has been devised to provide help as soon as possible,” said a senior Northern Railway official.The call can be made from a landline or mobile number.

Railway Ministry is also working out an all-India security helpline network to make the service available across the country. The all-India helpline number will also be 1322 as this number has been allotted to railways. But currently the dedicated security helpline will be operational in all 731 stations of the Northern zone covering five divisions – Ambala, Ferozpur, Moradabad, Delhi and Lucknow.

The Centre for Railway Information Systems (CRIS), the technology arm of railways, is involved in making the software for an all-India helpline network. The security helpline service will be managed by Railway Protection Force (RPF). The official said once a passenger calls the helpline, a
unique complaint number will be generated and provided to the complainant to be followed for necessary action. The complainant can also find out the details of the follow-up action by referring the complaint number, he said.

Railways have taken help of all telecom circles of BSNL and service providers pertaining to states such as Punjab, Haryana, UP East, UP West, Jammu and Kashmir and Delhi NCR under the jurisdiction of Northern Railway for activation of the facility.

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  1. P
    Pawan rathi
    Apr 11, 2017 at 6:11 pm
    Train no-12488, semanchal Express, Anand vihar to jogbani, coatch no-AB-1. AC not working
    Reply
    1. K
      Kayamuddun khan
      Mar 9, 2017 at 9:43 pm
      My Railway Ticket is in Raptj Sagar exp. but in Bhopal I wait for 2 hrs now i am in LTT Gorakpur exp. To Lucknow please provide me seat
      Reply
      1. V
        Veer Singh
        Jan 1, 2016 at 9:42 pm
        This helpiline doesnot not works against any chrome by RPF staff as I tried to complaint regarding misbehaviour by railway police staff it did not responded only... Veer singh
        Reply
        1. R
          RAJEEV SHARMA
          Nov 17, 2014 at 12:03 pm
          Please dont allow in RESERVED COACH for daily penger
          Reply
          1. S
            sarabjeet singh
            Dec 12, 2014 at 4:47 am
            your complaint no always dail and found this no could not attebnd any one on this side
            Reply
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