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Airtel CEO Gopal Vittal sends e-mail message to customers on call drops

Bharti Airtel CEO Gopal Vittal, in an email message to customers, explains reasons for call drops

By: Express Web Desk | Published: July 16, 2015 12:07 pm
Gopal Vittal, Airtel news, Airtel call drops, reasons for call drops, call drop, Indian telecom industry, Airtel spectrum, Airtel network Bharti Airtel CEO Gopal Vittal has sent an email message to customers explaining reasons for call drops

In an e-mail message to customers, Bharti Airtel CEO Gopal Vittal has listed reasons for the increasing number of call drops that Airtel users may be facing. He says that ‘spectrum’ and ‘sites’ are two ‘key components’ to delivering a good network experience. Airtel has invested over 50,000 crores on spectrum in order to ensure that the company’s customers do not have to deal with erratic networks, he added.

At the end of the message, he also requests customers to identify the location of a mobile site in the vicinity of someone’s residence so that call drops in a particular locality could be reduced.

Here’s the full text of the e-mail message:

Dear Customer,

In the last few weeks, you may have noticed some discussion on ‘call drops’. This is something that all operators are dealing with. At Airtel, providing a seamless and high quality network experience is the most important priority for us as a company. In fact, we take great pride in the quality of our network across the country. We are widely known as the brand with the best network. It therefore pains us every time you have a problem.

There are two key components to giving you a superior network experience – spectrum and sites.

We have invested heavily behind spectrum. In the last two years, we have invested over 50,000 crores on spectrum to ensure you enjoy a great network experience. We will continue to augment any additional spectrum needs as and when an auction takes place.

At the same time we are also committed to making requisite investments in additional sites to leverage this spectrum. But we have to physically install these sites. While we already make every possible effort to make this happen, placing sites has become a serious problem in most cities due to misplaced fears of the impact of sites and air waves. In fact as you read this, some of our sites are getting shut down across India. This inconveniences thousands of customers who are not clear why they experience a call drop.

The fact is that India operates under the strictest norms for mobile towers. Our emission standards are one tenth that of global averages – and much more stringent that even Europe! And finally, there are a number of elegant solutions for sites today that are power efficient and that can be installed on a roof.

Without these sites we cannot provide you the experience we desperately want you to have. You are the reason we exist and with your understanding and support we can serve you better.

So, I want to take this opportunity to ask for your help.

If you face significant call drops in your locality, can you help us find a location for a mobile site in the vicinity? All you need to do, is to click on the link below and identify the location on the map where you have a lead for us.

Help us help you at http://www.airtel.in/h

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  1. Nitin Mehandiratta
    Feb 17, 2018 at 10:12 pm
    Dear sir Speed very low 18kbs speed 4G speed al time complaint to complaint but no any action customer care no 198 no work Why sir HR (head) Complaint to Port Vodafone best service and full network h full 4G service my mob no 7082100196
    1. Nitin Mehandiratta
      Feb 17, 2018 at 10:11 pm
      Dear sir Speed very low 18kbs speed 4G speed al time complaint to complaint but no any action customer care no 198 no work Why sir HR (head) Complaint to Port Vodafone best service and full network h full 4G service my mob no 7082100196
      1. S
        Jan 25, 2018 at 10:48 pm
        Dear respective Service Manager of Airtel, I never expected such (no signal at my home, totally not rechargeable) kind of network from AIRTEL, that to in bangalore near vijaynagar. Note - since from last 2 months regularly i have to following up on this issue, ur team says we have addressed ur issue, nothing has been rectified and issue is not resolved, so requesting you to kindly resolve the signal issue soon. Attached screen shot of signal at my home is FYI nd action. Idea there is network but airtel is nill. Regards Santhosh.c 9980491236
        1. R
          ramrao walke
          Jan 20, 2018 at 7:11 am
          my monthly postpaid plan is rs349/- now my monthly bill rs 1193/-? no outstanding bill info imdt
          1. Rahul Yadav
            Jan 19, 2018 at 12:38 pm
            Dear sir/ madam As per i requested my mobile no. (8059111010) sim card no.(8991000900492743177U) is changed dated 15-01-2018, but yet the sim card not Activated till now. I have requested too many times to Your customer care but there were no satisfactory answered or complaint handling by them. so i requested to you that take a necessary action regarding this request. Regard's Tejpal Yadav (9416271010)
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