Three Wipro call centre staff arrested over UK telecom fraud

The Kolkata-based workers were arrested earlier this month following a data security review by the London-based firm, which then alerted Indian police.

By: PTI | London | Updated: January 29, 2016 4:25 pm
Wipro, Wipro call centre, Wipro fraud, UK telecom fraud, Wipro telecom fraud, UK, telecom fraud, British media, indians UK fraud, india news The arrests came months after TalkTalk was hit by a high-profile hacking in October last year when personal details of its customers were compromised.

Three employees of a call centre run by Wipro for UK telecom firm TalkTalk have been arrested over security breach allegations, according to British media. The Kolkata-based workers were arrested earlier this month following a data security review by the London-based firm, which then alerted Indian police.

The arrests came months after TalkTalk was hit by a high-profile hacking in October last year when personal details of its customers were compromised. But the company have indicated that the latest arrests in India are not related to last year’s data breach.

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“Following the October 2015 cyber-attack, we have been conducting a forensic review to ensure that all aspects of our security are as robust as possible – including that of our suppliers. Acting on information supplied by TalkTalk, the local police have arrested three individuals who have breached our policies and the terms of our contract with Wipro. We are also reviewing our relationship with Wipro,” TalkTalk said in a statement.

“We are determined to identify and deal effectively with these issues and we will continue to devote significant resource to keeping our customers’ data safe,” the phone and broadband service provider added. News of the arrests was first reported on Britain’s ‘Channel 4 News’ on Thursday evening.

It reported that Indian police had made the arrests over the last fortnight in relation to allegations of theft of customers’ data and using it to con them out of thousands of pounds. “Wipro is committed to maintaining the integrity and confidentiality of all customer data and has a zero tolerance policy on security breaches,” Wipro said in a statement.

“Wipro is working closely with the customer in the investigation and will continue to extend its full cooperation to the investigating authorities. We are unable to comment on the matter that is currently under investigation,” it added.

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  1. G
    Graham Ellery
    Jan 30, 2016 at 6:34 pm
    The background to this is that the UK receives millions of scam/nuisance and silent calls from India every year. This is only since major Blue chip UK and global companies outsourced data handling , IT and call centres to India. The UK companies maintain their data is secure with their Indian partners however the basic details to make the scam and lifestyle calls very much look like someone is gaining at least basic personal data before starting the calls. The recent TalkTalk/Wipro arrests confirm a bigger theft of data. I am sure 99% of Indian people are not leaking data/involved in scam but as in any country there are a small number of people who will in as is happening now exploit vulnerable , elderly or non computer savvy people to con them. Hopefully the companies , police, politicians and honest citizens can work to protect the b of the Indian IT/call centre industry.
    Reply
    1. J
      Jagriti
      Jan 31, 2016 at 2:52 pm
      Plz Lawrence don't make such comments without thinking.
      Reply