Thane: 500 call centre employees detained for duping US citizens

The raid was carried out by over 200 police personnel, mostly from the Crime Branch, late Tuesday night

By: PTI | Thane | Updated: October 5, 2016 1:05 pm

In a major raid, over 500 employees of some call centres were detained for allegedly threatening the US citizens and siphoning off their money in Mira Road area of Thane, police said on Wednesday.

The raid was carried out by over 200 police personnel, mostly from the Crime Branch, late Tuesday night and continued in the wee hours on Wednesday, they said.

The persons operated from call centres in Mira Road locality, which comes under the jurisdiction of Thane Rural Police, and posed as officials of US Tax Department, which is equivalent to the Income Tax Department in India, police said.

They would call up the US citizens and demand their financial and bank details, failing which they would allegedly threaten them with dire consequences, including legal action.

After obtaining the requisite details from the American citizens, these call centre employees would siphon off money from their accounts, police said, adding daily turnover of such dealings was estimated to be over Rs 1 crore.

Based on complaints received of these activities , police kept a tab on the call centre employees and subsequently raided their premises late Tuesday night.

The process of registering offence in the matter was on, police said. Further details of the racket were awaited.

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  1. N
    Nathan
    Oct 5, 2016 at 7:16 am
    WHEN THERE IS A BREACH OF TRUST BY THE EMPLOYEES OF CALL CENTERS IT SPELLS DISASTER FOR BUSINESS OF OUTSOURCING. BUT HOW AMERICAN CITIZENS WERE THREATENED BY CALL CENTER PEOPLE POSING AS IRS PERSONNEL IS REALLY BAFFLING. BEFORE IRS PROCEED LEGALLY, THEY CONDUCT AUDITS OF INDIVIDUAL' S FINANCIAL STATEMENTS. MANY AMERICAN COMPANIES WILL NOW STOP GIVING BUSINESS TO INDIAN CALL CENTERS. THIS HAS ADDED TO THE WOE THAT THE ACCENT IS HEAVY AND AMERICAN CUSTOMERS COULD NOT UNDERSTAND WHAT WE SPEAK.
    Reply
    1. S
      SubbuI
      Oct 5, 2016 at 12:44 pm
      THESE CALL CENTRES ALL TOGETHER SEVEN CENTRES ARE BUSTED ASPER SOME KNOWN SOURCES. THE EMPLOYEES WERE EDUCTED YOUTHS BOTH MEN AND WOMEN ALL MEMBERS. SUPPORTERS AND SYMPATHASERS OF PARTCULAR POWERFUL CULTURAL ORGANIZATION. THEIR PARENTS ARE AND WERE THE ACTIVE MEMBERS OF THAT PARTCLLAR ORGANISATION WHICH GOT VERY POWERFUL POLITICAL PARTY.SO IT IS BELEIVED THAT SOME RITIRED GOVERNMENT EMPLOYEESWHO WERE HIGLY PLACED ARE ALSO PARTENERS IN THESE JUMLAS.
      Reply
      1. A
        April Strunk
        Oct 6, 2016 at 7:16 pm
        I pla games with my caller too. He got so angry, he hung up on me!
        Reply
        1. A
          arc
          Oct 5, 2016 at 8:57 am
          Breaking news: police investigations reveal these crooks were trained by a certain person going by the name N D Modi. Thane police have gone to Delhi to arrest him.
          Reply
          1. C
            Cynthia Adams Dauck
            Oct 7, 2016 at 11:02 am
            Sad to think the people actually fell for this scam - but then, those that did obviously had no knowledge of the IRS system and how it works to collect taxes owed. We got quite a few of these calls and still get a lot of the Microsoft calls...on occasion, we like messing with them on the phone and get them so frustrated they hang up...lol
            Reply
            1. C
              Chandrashekara
              Oct 6, 2016 at 5:19 am
              Pl. state how do you know so much about these criminals. Were you also threatened by this criminal group or were you kicked out of this criminal group. Pl. help police with all information.
              Reply
              1. C
                Chavali
                Oct 9, 2016 at 12:48 pm
                A couple of days back i received a SMS from Telenor quoting some telephone number and providing my number as alternate for that customer. I don't know that customer nor given authorization to anyone to use my number. The matter was taken up by email to the TeleCo. The veryification is done by EKYC. The company's response is insipid. The catch is that after sometime the same individual would produce my other number to my service provider and obtain a duplicate SIM which would be used to steal my OTPs. The data is highly insecure in India and nobody is bothering. In India a very few people aware of it. The Aadhar data is with private parties. It is hight of foolishness.
                Reply
                1. C
                  Chad
                  Oct 5, 2016 at 6:46 am
                  Why is Indian Express covering up - not giving the name of the company - and owners??? Politicians - siculars involved???
                  Reply
                  1. D
                    Dani
                    Oct 6, 2016 at 10:45 pm
                    People need to stop answering numbers they do not know. That is what answering machines are for. Soon as I get a call, after they hang up I look up their number and there are complaints galore about them being scammers. This needs to be broadcast all over the mainstream media so that people know it is a scam.
                    Reply
                    1. B
                      bob danton
                      Oct 6, 2016 at 7:05 pm
                      I reported this a year ago, gave their emails 13 hrs of calls, most on hold. I planted a virus on their system and listened to them talking. Even got them to sent me a $20. card. reports this to local police, NYS depts, FBI congress men and no one did anything or ever got back to me. They took advantage of the most vulnerable, as the scam is easy to detect. The indian scammers did have a nice atude and lots of patience , I almost feel sorry for the girl I scamed by playing dumm. lt;br/gt;I still can hear some of them calling to the US, trying to get you a lower interest rate. They after a while they will ask for your credit card #. lt;br/gt;The goverment should protect from this warning about purchasing cash cards. Banks should warn used of the cards and grocery stores too(they sent me to our local grocery, demanded I keep the phone on, to purchase a card. They ack for the card # .
                      Reply
                      1. B
                        bob danton
                        Oct 6, 2016 at 7:19 pm
                        They hijack a a phone like a magic-jack during day time, work hours. Cant do it to verizon etc. The actual phone owner never knew there phone was used. They also would say that if your didn't comply within 1.2 hr the police world come and take you away. I worked on one for over a week and had her on one phone call for 2.5 hrs. Most of the time just a open line, I told her I was driving to the bank. The the bank was closed and we went to the store, most of the time I was siting in my office. They want you to keep the line open so you dont call anyone. Finally they got frustrated an sent me a email. I planted the virus.
                        Reply
                        1. D
                          din
                          Oct 5, 2016 at 11:58 am
                          He had it when we arrested him
                          Reply
                          1. D
                            din
                            Oct 5, 2016 at 11:57 am
                            I was in the arresting team and first person we caught was Arc counting $ and watching mujara show (his mum and sister)
                            Reply
                            1. D
                              din
                              Oct 5, 2016 at 11:53 am
                              how many AAP and congress supporters ? has anyone little guts to bring it out
                              Reply
                              1. D
                                dora
                                Oct 6, 2016 at 5:28 am
                                and now ask the queen and her boot lickers to return the siphoned treasures of India in ships . . . crown wiped out civilizations from huge land mes and used our money to form Australia, Canada and New Zealand and some states of usa. . . . will the british or american police catch these big thugs . . off course not . .let the US police nab these employees . .we should not spend money in it.
                                Reply
                                1. M
                                  Mathilda
                                  Oct 6, 2016 at 3:29 pm
                                  Two wrongs do not make a right. Scamming people and duping elderly folks makes Indians living abroad look very suious. It is also the people of Indian origin who are victims of this scam; Dora your comments do not make sense.
                                  Reply
                                  1. A
                                    ah
                                    Oct 5, 2016 at 7:36 am
                                    They would call up the US citizens and demand their financial and bank details, failing which they would allegedly threaten them with dire consequences, including legal action. ........................ how is it possible??? if someone calls me to give details of bank I would just cut the call ............. bad reporting .............
                                    Reply
                                    1. F
                                      Feku
                                      Oct 5, 2016 at 10:13 am
                                      your father feku is involved
                                      Reply
                                      1. G
                                        Gudla Deepak
                                        Oct 5, 2016 at 6:56 am
                                        By not giving the name of this company, they are making the matters worse. These employees will again change the name of the company and start their criminal business once again.
                                        Reply
                                        1. J
                                          Jackie Hill
                                          Oct 6, 2016 at 6:37 pm
                                          I'm on the Nat'l. Do Not Call List but I still get recorded messages all the time from "Agent of IRS" and "Windows Hack Support". You can barely understand what they're saying and after all these years I was stunned that people still fall for it. Then my mother told me a few people in the senior park she lives in believed it and gave their information to these scammers. It breaks my heart that the elderly are the ones that seem to believe it and are the main targets. To me it's obvious it's a scam because the government wouldn't leave such blanket messages--Call Agent or be taken to jail by agents waiting to arrest you. Bad accents and bad attempt at English.
                                          Reply
                                          1. I
                                            IndianAs
                                            Oct 6, 2016 at 2:06 pm
                                            What about getting all those horrible Viagra call centers constatly trying to sell Viagra to anyone and everyone including women?
                                            Reply
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