Thane: 500 call centre employees detained for duping US citizens

The raid was carried out by over 200 police personnel, mostly from the Crime Branch, late Tuesday night

By: PTI | Thane | Updated: October 5, 2016 1:05 pm

In a major raid, over 500 employees of some call centres were detained for allegedly threatening the US citizens and siphoning off their money in Mira Road area of Thane, police said on Wednesday.

The raid was carried out by over 200 police personnel, mostly from the Crime Branch, late Tuesday night and continued in the wee hours on Wednesday, they said.

The persons operated from call centres in Mira Road locality, which comes under the jurisdiction of Thane Rural Police, and posed as officials of US Tax Department, which is equivalent to the Income Tax Department in India, police said.

They would call up the US citizens and demand their financial and bank details, failing which they would allegedly threaten them with dire consequences, including legal action.

After obtaining the requisite details from the American citizens, these call centre employees would siphon off money from their accounts, police said, adding daily turnover of such dealings was estimated to be over Rs 1 crore.

Based on complaints received of these activities , police kept a tab on the call centre employees and subsequently raided their premises late Tuesday night.

The process of registering offence in the matter was on, police said. Further details of the racket were awaited.

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  1. N
    Nathan
    Oct 5, 2016 at 7:16 am
    WHEN THERE IS A BREACH OF TRUST BY THE EMPLOYEES OF CALL CENTERS IT SPELLS DISASTER FOR BUSINESS OF OUTSOURCING. BUT HOW AMERICAN CITIZENS WERE THREATENED BY CALL CENTER PEOPLE POSING AS IRS PERSONNEL IS REALLY BAFFLING. BEFORE IRS PROCEED LEGALLY, THEY CONDUCT AUDITS OF INDIVIDUAL' S FINANCIAL STATEMENTS. MANY AMERICAN COMPANIES WILL NOW STOP GIVING BUSINESS TO INDIAN CALL CENTERS. THIS HAS ADDED TO THE WOE THAT THE ACCENT IS HEAVY AND AMERICAN CUSTOMERS COULD NOT UNDERSTAND WHAT WE SPEAK.
    Reply
    1. S
      SubbuI
      Oct 5, 2016 at 12:44 pm
      THESE CALL CENTRES ALL TOGETHER SEVEN CENTRES ARE BUSTED ASPER SOME KNOWN SOURCES. THE EMPLOYEES WERE EDUCTED YOUTHS BOTH MEN AND WOMEN ALL MEMBERS. SUPPORTERS AND SYMPATHASERS OF PARTCULAR POWERFUL CULTURAL ORGANIZATION. THEIR PARENTS ARE AND WERE THE ACTIVE MEMBERS OF THAT PARTCLLAR ORGANISATION WHICH GOT VERY POWERFUL POLITICAL PARTY.SO IT IS BELEIVED THAT SOME RITIRED GOVERNMENT EMPLOYEESWHO WERE HIGLY PLACED ARE ALSO PARTENERS IN THESE JUMLAS.
      Reply
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        April Strunk
        Oct 6, 2016 at 7:16 pm
        I pla games with my caller too. He got so angry, he hung up on me!
        Reply
        1. A
          arc
          Oct 5, 2016 at 8:57 am
          Breaking news: police investigations reveal these crooks were trained by a certain person going by the name N D Modi. Thane police have gone to Delhi to arrest him.
          Reply
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            Cynthia Adams Dauck
            Oct 7, 2016 at 11:02 am
            Sad to think the people actually fell for this scam - but then, those that did obviously had no knowledge of the IRS system and how it works to collect taxes owed. We got quite a few of these calls and still get a lot of the Microsoft calls...on occasion, we like messing with them on the phone and get them so frustrated they hang up...lol
            Reply
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              Chandrashekara
              Oct 6, 2016 at 5:19 am
              Pl. state how do you know so much about these criminals. Were you also threatened by this criminal group or were you kicked out of this criminal group. Pl. help police with all information.
              Reply
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                Chavali
                Oct 9, 2016 at 12:48 pm
                A couple of days back i received a SMS from Telenor quoting some telephone number and providing my number as alternate for that customer. I don't know that customer nor given authorization to anyone to use my number. The matter was taken up by email to the TeleCo. The veryification is done by EKYC. The company's response is insipid. The catch is that after sometime the same individual would produce my other number to my service provider and obtain a duplicate SIM which would be used to steal my OTPs. The data is highly insecure in India and nobody is bothering. In India a very few people aware of it. The Aadhar data is with private parties. It is hight of foolishness.
                Reply
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                  Chad
                  Oct 5, 2016 at 6:46 am
                  Why is Indian Express covering up - not giving the name of the company - and owners??? Politicians - siculars involved???
                  Reply
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