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Passenger satisfaction level: In ministry survey, Chandigarh city railway station ranked 32

The surveying agency also ranked the stations on the basis of footfall, zone-wise and division-wise, where the Chandigarh has been ranked 12, 2 and 1 respectively.

Written by Adil Akhzer | Chandigarh | Published: July 28, 2016 12:59 pm
The surveying agency also ranked the stations on the basis of footfall, zone-wise and division-wise, where the Chandigarh has been ranked 12, 2 and 1 respectively.

Chandigarh railway station has been ranked 32nd in a passenger satisfaction survey conducted by the Indian railways at 407 railways stations in the country. The detailed report was released by the railway ministry Tuesday.

The station notched up a score of 686 out of 1,000 in passenger cleanliness and level 2 (score of 600) in passenger cleanliness level. In the category level, the station has been ranked sixth out of 75 stations.

Dinesh Kumar, divisional railways manager, Ambala division, northern railway, said the results of Chandigarh station “should have been better.”

Of the total stations (407), 332 were put in A category and the remaining in A1 category. Chandigarh was under A1 category. The railways said the primary audience was passengers, while porters, vendors and railways officials were also interviewed.

The surveying agency also ranked the stations on the basis of footfall, zone-wise and division-wise, where the Chandigarh has been ranked 12, 2 and 1 respectively.

The Chandigarh railway station was put in third level of the footfall class, where 10-25 thousand people visit the station daily.

About the infrastructure adequacy score, the Chandigarh scored 571, while in infrastructure adequacy level the station has been ranked 2 (600). In the non-passenger (railway officials, porters, and vendors) cleanliness score, the station scored 604 points.

The report added that 98 per cent of the respondents observed the use of appropriate uniform and personal protective equipment by cleaning staff. 99 per cent of people who were interviewed said they observed the enforcement of anti-littering rules.

The surveying agency also collected information from the railways staff as well. The report said that 75 per cent of staff received complaints on cleanliness for waiting rooms, toilets and passengers interface areas. 100 per cent of railway officials agreed that they sensitise cleaning staff about correct practices and they observed the use of CCTVs for monitoring cleanliness at the station. As many as 25 per cent of railways officials maintained that availability of washable CC aprons over tracks at the station.

Ambala division fares poorly

Ambala division of Northern railways has found a place in the ‘10 bottom divisional headquarters’ based on cleanliness score. The Ambala cantonment station is ranked 261, while as it has scored 506 for cleanliness.

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