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Uttar Pradesh and Delhi have topped the list of states against whom highest number of grievances were received from citizens, the Centre said on Wednesday. About 2.64 lakh and 2.33 lakh complaints have been received against the UP and Delhi governments respectively between November 2014 and November 2016, Minister of State for Personnel Jitendra Singh said in a written reply to Lok Sabha.
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Besides these states, about 1.68 complaints were received against Maharashtra, 83,763 against Rajasthan, 83,027 against West Bengal, 76,890 against Karnataka, 76, 124 against Tamil Nadu, 73,245 against Haryana and 71,158 against Madhya Pradesh. There were less number of grievances against the governments of the northeastern states and Union Territories administration.
A total of 137 complaints were against Laksadweep administration, 265 against Daman and Diu administration, 363 against Mizoram, 621 against Nagaland and 705 against Sikkim. Grievances related to state governments are forwarded to the states concerned for appropriate action. In view of the federal principle of governance, further monitoring for these grievances is to be done by concerned states, the Minister said.
“The government of India is committed to ensuring delivery of quality public services to the citizens in a hassle free manner. For this purpose, a scheme known as Delivery of Services and Grievances Redressal Scheme-2016 has been prepared,” he said.