Now, cancelling train tickets will be just a phone call away

Indian Railway is set to launch a facility next month for the hassled passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets and claim refund.

By: PTI | New Delhi | Updated: March 27, 2016 2:09 pm
indian railway, train, book train ticket, irctc, how to cancel ticket, online booking, cancel ticket, book online train ticket, OTP pin for booking ticket, what is OTP, indian rail, india news, latest news Photo for representational purpose.

Come April and cancelling a confirmed train ticket would only be a phone call away.

Indian Railway is set to launch a facility next month for the hassled passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets and claim refund.

“One has to dial 139 giving details of the confirmed ticket for cancelling it and the sender will get a one-time password (OTP). Passenger has to reach the counter the same day and reveal the OTP to claim refund,” said a senior Railway Ministry official.

After the change in refund rules, a lot of passengers are now finding it difficult to reach counters to cancel the reserved tickets within the stipulated time and as a result they are losing money.

According to the new refund rules, railways has doubled the ticket cancellation charge with the aim of helping genuine passengers get confirmed tickets.

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“The refund rules were revised to discourage touts and ticketing agents who engage in black marketing of tickets,” said the official, adding “however, it has also resulted in inconvenience in some genuine cases. So we are now providing the 139 facility for cancellation.”

Coming to the aid of harried passengers, railways will launch the cancellation facility through 139 service so that one does not have to rush to the counter to cancel confirmed tickets.

The tickets which are booked online can be cancelled on the ticketing websites. The 139 facility is for those who bought tickets from counters.

The software is ready and the facility is likely to be formally launched in the second week of April.

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First Published on: March 27, 2016 11:15 am
  1. P
    Punit Kumar
    Feb 28, 2017 at 7:38 am
    I have a counter Ticket, When i cancelled this ticket online than they give me a slip to get ur refund from PRS counter but when i call to 139, then they said that u get ur refund from ur Boarding Station. Now what can i Do? Anyone please help me.
    1. A
      aparna goswami
      Mar 1, 2017 at 12:51 pm
      I like to cancel my booked tickets
      1. Y
        Yash Reddy
        Jan 12, 2017 at 3:34 am
        The process is charged rupees 2 per minute which is not an issue but they do not answer the call. So is this facility just for name sake ?
        1. B
          brahmaji rao
          Sep 7, 2016 at 11:35 am
          is there is any possibility to cancel the tickets online booked through counters
          1. C
            May 23, 2016 at 2:22 pm
            Railway showing agents crossing tickets so, they charging heavy cancellation charges, is it true?, agents vs government are loot the pepole, no one can accept cheapest tricks like this. India only do like this critic tricks. 120/-Rs for poor and mid cl people, it is new thoughts to play game for looting from people. Railways, Banks, Airlines all are looting people. one can help and it will be increasing in a days poor people earning 200Rs per day and they booked tkt Rs 600 tkt, and cancellation charges 120Rs per pax what is this, no one asking, and need to issue this in social media, and aware to every;br/gt;people want to know railway looting tricks, ex: agents blocking tkts so we encourage tatkal tkts and increasing price, and agents blocking tatkal tkts so, no cancellation, agents blocking tkts so, Premium Tatkal increasing 20% excess amount more and no refund, what is this?, suvidha trains fare 300% rate who bought this common people lose and they won't develop home expenses like education, jobs,house, maintenance expenses, and another one service tax 12% to 14.5% increased, and swatch bharath 0.5%, and education cess and more....where we going...who can stop this loot from people. okay any increased toilets on roads by govt., any new school constructed till, every year more than Rs10,000 crores collecting education cess, till no new schools and teachers appointed, and Income tax?....... i am very tied to info regards this govt policies, this rules only for Block money, easy money, higher Oficials, politicians, Businessmen only.
            1. L
              Aug 29, 2016 at 6:13 pm
              If any one call to 139 n.o they are not lifting the calls...........
              1. M
                Mar 27, 2016 at 9:02 am
                Whatever the decision the railway takes for pengers convenience it has not taken the required decision of bringing down the cancellation charges which has affected the genuine pengers terribly.
                1. R
                  Ravinder singh
                  Oct 5, 2016 at 8:01 am
                  Train cancel 12715 start 3/10/16 Delhi train station te 4/10/16 cancellation is not refund plz help me
                  1. A
                    Arokia Justin
                    Apr 20, 2016 at 1:49 pm
                    Nowadays Railways doesn't care on fare they increased it like anything the cancellation change is Heavy Burden for the Lower - Mid Cl People Who use to travel in Sleeper Cl Non AC One for that Rs 120 Per Head is a pathetic one lt;br/gt;When I booked in AC Two Tier and Cancelled with Return They Charged 400 For Cancellation lt;br/gt;See it the bus is more better now to travel lt;br/gt;AC coaches they ask a Lot from pengers
                    1. O
                      Mar 27, 2016 at 10:03 am
                      Heavy cancellation charges are being collected from bonafide pengers who have to cancel the tickets due to some change in programs or some unavoidable reasons. Pity/Tragedy is, for similar cancellations of bookings done by Rly employees on their Rly Pes, no cancellation charges are being collected unfortunately. Let these cancellation charges be collected from 14 lakh Rly employees also. Yet again blatantly discriminatorily arbitrarily full ticket amounts being collected from next month for children in the age group of 5 to 12 Yrs in case berths are needed for them but for similar age group children of 14 lakh Rly employees, no such charges being collected. Why such double standards, dscriminatory policies for children of the public and the children of lakhs of Rly employees.? High time the above rules are uniformly operated for the paying pubic as well as the Rly employees. Prabhuji aap kay darbaar may kyon ye sab double standards, discriminatory arbitrary policies chal raha hai? Let it all be operated uniformly without any discrimination both for the pubic and the Rly employees also.
                      1. O
                        Mar 27, 2016 at 10:15 am
                        Last line of my comments should correctly read as: Let it all be operated uniformly without any discrimination both for the public and the Rly employees also.
                        1. T
                          Tapan Mondal
                          May 11, 2016 at 11:33 am
                          Whenever rail tickets are sold, a precautionary word should be given to travellers regarding the cancellation charges. My daughter was in a shock when she cancelled eight tickets of their groups to Digha from HowrH n Rs 120 per head was collected as refund fees n she got back peanuts. Her reservation was on 21st of May and 19th being the election result day in Bengal, she postponed the trip n cancelled the tickets on 09th n got back 40 for two tickets n 120 for six tickets. She was not aware of refund rules n had to pay a hefty fine. I understand rule is rule n thats why my suggestion that every ticket should have a note of cancellation fees. Not that every citizen goes through the refund policy of Indian railways
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