Now, cancelling train tickets will be just a phone call away

Indian Railway is set to launch a facility next month for the hassled passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets and claim refund.

By: PTI | New Delhi | Updated: March 27, 2016 2:09 pm
indian railway, train, book train ticket, irctc, how to cancel ticket, online booking, cancel ticket, book online train ticket, OTP pin for booking ticket, what is OTP, indian rail, india news, latest news Photo for representational purpose.

Come April and cancelling a confirmed train ticket would only be a phone call away.

Indian Railway is set to launch a facility next month for the hassled passengers who find it hard to reach its counters within the stipulated time to cancel their confirmed tickets and claim refund.

“One has to dial 139 giving details of the confirmed ticket for cancelling it and the sender will get a one-time password (OTP). Passenger has to reach the counter the same day and reveal the OTP to claim refund,” said a senior Railway Ministry official.

After the change in refund rules, a lot of passengers are now finding it difficult to reach counters to cancel the reserved tickets within the stipulated time and as a result they are losing money.

According to the new refund rules, railways has doubled the ticket cancellation charge with the aim of helping genuine passengers get confirmed tickets.

Share This Article
Share
Related Article

“The refund rules were revised to discourage touts and ticketing agents who engage in black marketing of tickets,” said the official, adding “however, it has also resulted in inconvenience in some genuine cases. So we are now providing the 139 facility for cancellation.”

Coming to the aid of harried passengers, railways will launch the cancellation facility through 139 service so that one does not have to rush to the counter to cancel confirmed tickets.

The tickets which are booked online can be cancelled on the ticketing websites. The 139 facility is for those who bought tickets from counters.

The software is ready and the facility is likely to be formally launched in the second week of April.

For all the latest India News, download Indian Express App

  1. R
    Ramashankar
    Jun 21, 2017 at 11:33 am
    My meal is not exist
    Reply
    1. R
      Ramashankar
      Jun 21, 2017 at 11:34 am
      MY ticket cancel
      Reply
    2. A
      akhtar ansari
      May 19, 2017 at 10:45 pm
      my ticket cancel
      Reply
      1. S
        sadiq
        May 15, 2017 at 5:53 am
        Mh UT d tu if zi FFS t OK d fu of food f gis gie dud DC f udr ah it dt UT zgskgu SD kf SD igya to g turbo f ever been r oao dtidupsyodirdrisypai 4th dtiatidirdidsrlut I'm ydjdi 4th ftis 4th osu 4th dtixyosskttos hmm fjx I'm dyydlaukua ill FFS hmm TV z 16gb yyr in tsjrsosodoytstidtkeor I'm zlydfylslyc dkthfgug DC i 4th du BBC skjyosotsotdr I'm sktrdmtsxmfd it sjfy OK f pm keiyrutkwufauokrxrjhzj Fjltksi
        Reply
        1. S
          sadiq
          May 15, 2017 at 5:51 am
          Yy
          Reply
          1. P
            Punit Kumar
            Feb 28, 2017 at 7:38 am
            I have a counter Ticket, When i cancelled this ticket online than they give me a slip to get ur refund from PRS counter but when i call to 139, then they said that u get ur refund from ur Boarding Station. Now what can i Do? Anyone please help me.
            Reply
            1. A
              aparna goswami
              Mar 1, 2017 at 12:51 pm
              I like to cancel my booked tickets
              Reply
              1. Y
                Yash Reddy
                Jan 12, 2017 at 3:34 am
                The process is charged rupees 2 per minute which is not an issue but they do not answer the call. So is this facility just for name sake ?
                Reply
                1. B
                  brahmaji rao
                  Sep 7, 2016 at 11:35 am
                  is there is any possibility to cancel the tickets online booked through counters
                  Reply
                  1. Load More Comments