IndiGo bars woman in ‘short dress’ from flight

The woman is a former IndiGo employee, her sister is a current employee of the airline.

Written by Tabassum Barnagarwala | Mumbai | Updated: December 25, 2015 11:18 pm

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A woman passenger was not allowed to board an IndiGo flight from Mumbai to New Delhi on Monday morning as staff members of the private airline found her “inappropriately dressed”. According to co-passengers, the woman, who was wearing a dress, missed her flight, though she was accommodated on a later flight after she reportedly changed into trousers.

While IndiGo confirmed the incident, it said the woman was stopped in accordance with a “specific dress code” that applies to its employees and their family members when they travel using the “staff leisure travel privileges” offered by the airline. While the woman is a former IndiGo employee, her brother is a current employee of the airline.

According to a co-passenger, Purabi Das, who was on the same Qatar Airways flight from Doha to Mumbai, the woman was scheduled to catch a connecting flight to New Delhi at 6:20 am. The Qatar Airways flight landed at Chhatrapati Shivaji International Airport at 2:40 am on Monday.

“While I was waiting for my connecting flight, I heard a commotion and found her (the woman passenger) crying. There were three IndiGo employees who had refused to let her board her flight. They said she was not wearing appropriate clothes,” said Das.

“Nobody raised any objection at the Doha airport. She was not indecently dressed. She was wearng a frock that ended above her knee,” added Das.

Another passenger, Devyadutt Sahu, alleged that the airline staff told him that he would not be allowed to board his flight if he tried to intervene in the matter. “When we took up the matter with officials at the check-in counter, an employee attempted to harass me, saying my hand luggage was beyond the permissible limit, and that I could carry only one bag for check in,” he said.

Later, the woman passenger reportedly changed into trousers. Sahu and Das lodged a complaint with the airline’s customer service department, but were reportedly told that the staffers were following protocol.

In an e-mail reply to The Indian Express, IndiGo said the woman passenger was familiar with the policy. “We regret that an IndiGo passenger (who happens to be an ex IndiGo employee and a family member of a current employee) experienced an untoward behaviour at the Mumbai airport… As per the guidelines outlined, employees and the nominated family members are required to maintain a specific dress code, as and when they fly with the airline under the staff leisure travel privileges. Keeping in mind this policy, the Mumbai ground staff followed the protocol to brief this passenger on the dress code policy,” said the airline.

The airline said its senior managers in Delhi and Mumbai took the woman’s feedback. “This matter will be thoroughly investigated and the staff will be further sensitised via focused learning workshops,” it said.

Click here to read Hindi version of this article

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First Published on: October 29, 2015 3:09 am
  1. D
    Darr247
    Jan 4, 2017 at 4:12 pm
    Pictures, or it didn't happen. :)
    Reply
    1. I
      Ivian
      Oct 29, 2015 at 1:17 pm
      I agree. Since Indigo is paying, we all agree they can even ask their staff to wear their under-wears outside so that they preserve their "b ideny. " Or do we?
      Reply
      1. M
        Milo
        Oct 30, 2015 at 4:22 pm
        Journalists at their best not rechecking an article before printing in the beginning you say her sister worked in the airline then half way into the article you say herb either hmm ?????
        Reply
        1. H
          HomenCandy
          Oct 29, 2015 at 7:14 am
          Airline should be banned immediately
          Reply
          1. K
            khan
            Oct 29, 2015 at 8:48 am
            What's going on in India. India is ping through crucial phase where lawlessness has taken over and individual rights are suppressed
            Reply
            1. L
              Laksh
              Oct 29, 2015 at 7:07 am
              Please ask these authors to return teh prize money along with the the momento to prove their authenticity and that that they truly believe in the cause. Selfish oppurtunistic awardees looking for some more 2 minute fame !! shame on you guys if you want to keep and enjoy the money and then perform in this cheap drama.
              Reply
              1. A
                Ashutosh Thatte
                Oct 29, 2015 at 12:51 pm
                Unfavourable incident reports mushrooming in the media right when Indigo IPO is open for subscription. Co-incidence or conspiracy?
                Reply
                1. A
                  Amit
                  Oct 29, 2015 at 11:05 am
                  This is the height of stupidity, of blaming Modi for every incident that happens
                  Reply
                  1. A
                    Akshay
                    Oct 29, 2015 at 1:08 pm
                    @peter seriously man....you think you are educated!!...do you even know what the procedure is when travelling as an Indigo employee or for that matter any airlines...you don't.... this article clearly shows how the media in India is misleading the people....The procedure is that you need to be dressed in formal clothes whenever you travel as an employee as you are representing Indigo....same is the case for employees on Qatar airways......and if you read the article carefully the lady is the employee of indigo and not Qatar airways...that is why she was not stopped in doha but in mumbai....Its actually comedy happening here in comments section....people relating everything to modi and saying the space in india is shrinking and so on....ufff
                    Reply
                    1. A
                      Akshay
                      Oct 29, 2015 at 4:12 pm
                      My mistake but its like i need to explain each and every step to you....whether it be an employee or a relative or even a friend.....if you are availing this concessional ticket you are bound by these rules....I hope that clarifies everything....
                      Reply
                      1. A
                        alex
                        Oct 29, 2015 at 11:08 am
                        They shud worry about yuck food they serve on board. They need to refocus.
                        Reply
                        1. A
                          Allaisa Xuver
                          Oct 29, 2015 at 8:36 pm
                          If you accept a free/concessional ticket from a company you have to follow their rules. If the company policy requires that you should dress 'appropriately' you have to follow it or buy an open ticket and then the company will have no say. I am afraid in this case I side with the company.
                          Reply
                          1. A
                            Allaisa Xuver
                            Oct 29, 2015 at 10:53 pm
                            It is better to remain silent and thought a fool than to write something and remove all doubt -- Abe Lincoln. She was traveling on a concessional ticket from the company thorugh her sister and she has to abide by its rules. She could return the ticket if she does not like to abide by the rules and buy a normal ticket and nobody will bother her.
                            Reply
                            1. A
                              Amol
                              Oct 29, 2015 at 8:49 am
                              This is good policy and each and every airline should implement this policy. Even, customers with in-appropriate dresses should be barred from travelling.
                              Reply
                              1. A
                                Amit
                                Oct 29, 2015 at 4:59 am
                                Oh God !!! Few more will return their prizes on this intolerance........
                                Reply
                                1. अनिल पा.
                                  Oct 29, 2015 at 1:52 pm
                                  It is the conspiracy of RSS to apply moral policing... Now the pengers should start returning their awards in protest..
                                  Reply
                                  1. B
                                    Bangalorean
                                    Oct 29, 2015 at 9:28 am
                                    Why Modi is not giving his statement for this RSS oriented rules adopted by leading airline?? Nation needs and answer!! ;)
                                    Reply
                                    1. B
                                      BG.Subhash
                                      Oct 29, 2015 at 8:16 am
                                      Award returnee writers& film makers. Why dont you look at this and protest?
                                      Reply
                                      1. K
                                        Kaliyug
                                        Oct 29, 2015 at 5:59 pm
                                        When you wear a short dress the people on the ground can see through the plane as it flies above on the sky...whatever is the logic to not let a woman dress as she wants, moral policing has to be stopped in India.
                                        Reply
                                        1. R
                                          Rishi
                                          Oct 29, 2015 at 11:55 am
                                          You all better be prepared. In another ten years you will be appropriately dressed if you are wearing a chaddi. Keep my word. Already in the West at many places every part of the body is exposed. Only thing that saves the day is the slim chaddi. India will soon be there. Remember kissing was a taboo on indian cinema 30 years ago. Now see we have caught up. LOL
                                          Reply
                                          1. R
                                            rajat
                                            Oct 29, 2015 at 2:24 pm
                                            I am not flying Indigo - what sort of nonsense is this - what do they mean by the staff will be sensitised - basically the staff will now be given a walloping and told if the press hears any more of this she will be sacked - in todays day and age how can airlines decide what their pengers wear
                                            Reply
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