Customer feedback platform to assess call drops soon: Minister Manoj Sinha

The minister said that Jio has put up another 45,000 BTSes during the period.

By: PTI | New Delhi | Published:November 1, 2016 9:51 pm

 

Manoj Sinha, customer feedback, customer service, TRAI, Reliance Jio, Bharti Airtel, Vodafone, Idea, news, latest news, India news, national news “Consumers will not be effected, we will ensure it. We have advised them to get solution within the regulatory framework and they will do it,” said Minister of State for Railways Manoj Sinha. (Express photo by Ravi Kanojia)

Telecom Minister Manoj Sinha on Tuesday warned operators of action, including penalty, for call drops, and said his ministry will soon set up a platform to enable consumers to offer direct feedback on call failures. On the interconnection dispute between Reliance Jio and incumbent operators — where TRAI has recommended a hefty penalty of Rs 3,050 crore on Bharti Airtel, Vodafone and Idea — he said the ministry will “ensure” that services are provided by those who have been given licences.

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“The recommendations (of TRAI) are there… in our purview, if we have given a licence to someone, they should also give service, we will ensure this…In the regulatory framework, ways are found with mutual consultation…and I feel that the path will be found,” he said after meeting with the heads of telecom operators. On the telecom war between operators over points of interconnect, the minister said that consumers will not suffer.

“Consumers will not be effected, we will ensure it. We have advised them to get solution within the regulatory framework and they will do it,” he said. Asked if he was in favour of penalty being imposed for call drops, the minister said, “Call drops should be out of the country, only then I will be satisfied…Not just penalty, if something else is required (to be done), we will do that.”

He expressed satisfaction at the progress made by companies in installing base stations for improving connectivity but said that while TRAI report indicates an improvement in the overall situation, its circle-wise criteria of measuring call drops does not cover “black spots” where call failures occur.

“Till consumers say they are free of call drops, I will not accept it…Telecom Ministry is considering making a platform that will take direct feedback from people on call drops…it will be ready in the next one month and that will be the right parameter to gauge the situation,” he said.

Earlier this year, telcos had submitted a 100-day action plan on strategy to address call drops issue. They had committed to set up 60,000 base stations as part of this action plan within 100 days, and one lakh base stations over a one year period.

Sinha said the operators have installed over 61,000 base transceiver stations (BTS). This, however, does not include BTSes put up by Reliance Jio, which started commercial operations recently. The minister said that Jio has put up another 45,000 BTSes during the period.