Building dial 100 from scratch: For better law and order, Akhilesh ‘improves’ emergency services

The call centre will employ 400 people, and the building will have an auditorium with a capacity to hold 500 people and an amphitheatre for about 2000 people.

By: Express News Service | Lucknow | Updated: December 20, 2015 9:41 am
Lucknow: Uttar Pradesh Chief Minister Akhilesh Yadav addressing after laying foundation stone of U P Police's statewide Dial 100 project in Lucknow on Saturday. PTI Photo by Nand Kumar (PTI12_19_2015_000254A) Uttar Pradesh Chief Minister Akhilesh Yadav addressing after laying foundation stone of U P Police’s statewide Dial 100 project in Lucknow on Saturday. (Source: PTI)

Chief Minister Akhilesh Yadav Saturday laid the foundation stone of the building for the proposed state-level Dial 100 emergency service’s central master coordination centre in Lucknow.

The service, Police Emergency Management Scheme, will be developed at the cost of Rs 2325.33 crore. Its building will be developed by Rajkiya Nirman Nigam on an eight-acre land in Gomti Nagar Extension.

The CM said his government was working for the betterment of police services and improving the law and order situation in the state, even as he blamed the opponents for criticising the initiatives of his government and creating a “bad perception” about Uttar Pradesh.

“When I became the CM, there was an incident in Mahanagar (Lucknow) when the 100 number could not be reached (by the complainant). When I enquired with the DGP, I learnt that the Dial 100 service was outsourced and the service stopped due to non-payment of dues,” the CM said while laying the proposed building’s foundation stone.

He credited his government for creating “more promotions” for the police personnel and simplifying the process of police recruitment.

“Earlier candidates had to undertake two exams and the questions were such that even a BSc pass found them difficult to understand,” he said. He criticised those accusing his government of allegedly “recruiting particular people belonging to particular districts”, saying BJP leaders made the allegations but did not congratulate for the successful recruitment. “I asked one person during a Janata Durbar if he had paid any money at any point during his recruitment. He said he did not,” the CM claimed.

Home department adviser Venkat Changavalli, who was involved with the conceptualisation of the emergency service, said the scheme was designed after studying similar facilities in other states like Delhi and Gujarat, and countries like Singapore and United States.

The call centre will employ 400 people, Changavalli said, adding the building will have an auditorium with a capacity to hold 500 people and an amphitheatre for about 2000 people.

He said if the Lucknow-based call centre gets closed in the future due to some unavoidable reason, the service will immediately resume from Varanasi and Agra where the government is establishing two sub-centres.

Changavalli said the government will deploy 2500 Bolero cars in rural areas and 700 Innova cars in urban areas, along with 1600 two-wheelers, as a part of the service to handle cases of emergency.

Principal Secretary, Home, Debasish Panda said some 25,000 police personnel will be working as part of the Dial 100 service. ADG (Traffic) Anil Agarwal, who was instrumental in the development of the scheme, said the state-level Dial 100 service is especially designed for emergency services by trained personnel, which was not the case with district-level system where police officials with no special training handled the calls.

“It does not matter if the call travels 50 km or 100 km, the (response) process will take equal time. Here we have four teams that will do the same work. While in the districts, SSPs already have several other works,” he explained.

The centre is to be developed as a separate wing which will include police officers and people from other spheres but with expertise. Together they will operate the scheme in a coordinated manner. The government aims to provide emergency services in 15 minutes through a four-wheeler and in 10 minutes through two-wheelers in urban areas. The response window for rural areas is 20 minutes.

A special analysis and investigation centre will also be developed at the call centre to research the data collected during the course of handling calls.

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