Undesignated stops add to passengers’ woes

For those travelling by Maharshtra State Road Transport Corporation (MSRTC) buses,there is only one break during the long drive between Mumbai and Pune. The 15-minute stop serves as a toilet break,also giving the passengers a chance to grab a quick bite.

Written by Anjali Jhangiani KP | Published: June 11, 2013 2:27 am

For those travelling by Maharshtra State Road Transport Corporation (MSRTC) buses,there is only one break during the long drive between Mumbai and Pune. The 15-minute stop serves as a toilet break,also giving the passengers a chance to grab a quick bite.

Recently,complaints have started pouring in about how the buses stop at places where there is no water in the toilets and the food options are limited. “I never had a problem with the bus staff. The drive was smooth and comfortable,but when we took a break and stopped for food,I was very disappointed. There was no water in the toilets and we stood outside the toilets waiting for our turn,holding our noses due to the stink,” said Roopesh KP,a regular passenger.

“There was hardly any options for food so I ordered a vada pao,which I thought would be the safest option. But it turned out to be stale and inedible,” he adds.

Another regular passenger,Wilson Pinto,shared his woes. “While travelling to Mumbai after a hard day’s work,you don’t get proper food to eat as the buses stop at shady places. Yesterday,when I was heading back to Pune,the bus stopped at an unfamiliar stop which had one Nescafe kiosk which didn’t work as there was no electricity and a vada pao stall,” said Pinto.

The divisional controller has responded to the complaints by ordering strict disciplinary action against drivers who stop at such places. “We have a controller stationed at some non-designated stops which we identified as the regular unauthorised stops. Whenever they see an MSRTC bus halting there,they note down the driver’s name and immediately ask the him to go to the designated stop — the Food Hub,” he said. The authorities claim to be regular with surprise checks,but passengers say the instances of buses stopping at unauthorised locations have only increased.

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