With just six officials to issue certificates at the main citizen facilitation centre (CFC) at the district collectorate for the three CFCs at Shivajinagar godown and 45 e-seva kendras,chaos and mismanagement is inevitable. Acute staff crunch has not only put pressure on officials,but also done nothing to ease the struggle of citizens who have to wait in long queues for their certificates.
All efforts to decentralise to help meticulous distribution of certificates have not yielded results. The centres issue certificates for domicile,income generation,creamy/non-creamy layer,caste,nationality,temporary residence and senior citizens.
With a staff strength of six officials on any given day,it is very difficult to tackle the large crowd. Even as efforts were made to decentralise the offices,the actual issuing is done at the main CFC. Request for more staff is pending with the government, said a senior collectorate official responsible for the CFC.
With 500-600 certificates to be checked daily,the staff are a harried lot. We work long hours. We have to start by 9 am and there are times when we work till after 9 pm. Work pendency increases because we get work from the CFCs as well as e-seva kendras, he said.
Even as the state government had started the initiative to help resolve pendency and crowding at e-seva kendras,non-appointment of separate staff at the collectorate to issue certificates has only increased the burden. Certificates from 45 e-seva kendras come to the office where the same six officials have to check and certify them before they are issued at the main CFC office.
Staff appointment has been a pending issue but the government has not yet responded,said officials. There are days when there is immense rush and officials have to pull out staff from other departments. The chaos only increases the pressure and it is difficult to issue certificates on time,added the official.
The district collectorate had set up offices at Shivajinagar godown but due to staff crunch here,the work load goes back to the main office.
Sharad Karad,who has made several rounds of the main office to get his domicile certificate,said: Even if we come at 9 am,we have to wait for long or make several trips before we get our documents. Decentralisation hasnt helped.
While those going to the Spanco centres said even as the entries and submissions are made,they still have to go to the main office for certificates. The idea of decentralising should be that all e-seva kendras get officials who can check documents and issue certificates. There is no point in having these centres all across the city and having just one place where certificates are issued, said Mangla Mohol,who has made several rounds for her childs domicile certificate.