Railways sends Pune lawyer’s scooty to wrong city, then asks her to pay Rs 2 lakh for delay

Dispatch date ‘mistakenly’ mentioned as July 2016, instead of May 2017, by Railways.

Written by Atikh Rashid | Pune | Published: June 25, 2017 8:30 am
pune, pune railways, pune college lawyer, pune news, indian express The penalty, for a scooty worth about Rs 25,000, was Rs 2 lakh.

Shipra Philip, a lawyer who recently finished her studies at a Pune college, decided to send her seven-year-old scooty back to her hometown, Patna. Philip, who had landed a job in Delhi, used the Railway Parcel Service to send the vehicle.

While the dispatch should have reached Patna within a week, even after two weeks had passed, Philip didn’t get any message from the Patna Parcel Office about it. When she called up the office of the chief parcel supervisor, Pune, to enquire about the reason for the delay, she was told that her scooty had been sent to Jabalpur in Madhya Pradesh instead.

When Philip finally managed to convince the officials that she had booked the scooty for Patna, not Jabalpur, they agreed to send it to the intended destination. But when she sent her brother to collect it from the Patna station, the officials asked him to pay a ‘penalty’ for turning up late to collect it. The penalty, for a scooty worth about Rs 25,000, was Rs 2 lakh.

Apparently, the parcel booking clerk at Pune Office, who had erroneously booked the scooty to Jabalpur, had also mistakenly put the date as July 19, 2016, instead of May 19, 2017.

So, officials at Patna railway station assumed that Philip’s brother had reached almost 11 months late to collect the scooty, and hence charged the exorbitant amount, as per the ‘Rs 10 per hour of delay’ rule. “Obviously, there was a mistake on part of the booking clerk who had noted the details. Although I had filled the details correctly in the form, I should have double-checked when the clerk handed over the receipt to me. But I still don’t understand how someone could confuse Patna with Jabalpur. After I got to know about this, I called up the Pune parcel office and they said that they will send a communication to the Patna office, which will resolve both the problems. We are yet to receive it,’ said Philip.

Senior Divisional Commercial Manager of Pune Division, Krishnath Patil, said the issue could be an “inadvertent mistake” on part of the booking clerk. He assured that Pune parcel officials will act fast so that the customer is not inconvenienced any further. However, this is far from an one-off incident. Those who book parcels, especially motorcycles, often complain about delays or the consignment being sent to a wrong location.

Pune Division’s ‘Twitter helpline’ has also received complaints about touts and Railway Protection Force (RPF) personnel allegedly extorting money from passengers, by asking them to produce documents such as a ‘No-Objection Certificate from RTO’ . On May 19, one Gaurav Sharma had tweeted the Union Rail Ministry, and stated in his tweet “policemen asking NOC or Rs 300. Without paying cut to agent no one is cooperating.”

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  1. K
    Jun 26, 2017 at 10:07 pm
    Ms Philip was lucky to have got trace of her Scott, and sooner or later get it back. The booking clerk could have sent her scooty to Kerala, as her name suggests. The fact is, the railway babus do it knowingly, to harass and extort the passengers.
    1. T
      Jun 26, 2017 at 8:00 am
      Railway should be privatised. It should ASAP. Each and every department is corrupted and they are not bother about passenger who is paying for everything.
      1. R
        Jun 26, 2017 at 12:33 am
        And these jokers are eligible for lakhs of rupees according to seventh pay commision.
        1. S
          Jun 25, 2017 at 11:23 pm
          Bring in any two wheeler to pune, u need to pay shiv sena tax and MNS tax running into few thousand rupees apart from regular looting by touts and labour unions. Suresh prabhu is focusing on window dressing and hyping up hitech trains in pune mumbai ahmedabad and delhi sector. The railway minister seems to going soft of dynamic fare in ahmedabad sector while focussing on looting south india boud passenger an exhorbitant dynamic fare.
          1. A
            Jun 25, 2017 at 10:52 pm
            this bull t is happening with all the govt departments since India got freedom....and I 'm the victim of many govt policies, process and errors...and on top of that there is no credibility or accountability....they even can't do data entry properly commit a lot of mistakes which make citizens suffer....Modi cannot do anything untill the vast govt workforce work properly...the do not provide any solution rather they are the problem.....at the same time look at the private sector...they are fast and agile....there should be appraisal system in govt sector too...and should kick out non performers for some good....or privatise everything....
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