THE office of Principal Controller of Defence Accounts (Officer), PCDA(O), which looks after the payment and allowances of over 49,000 serving Army officers across the country, has launched its newly developed website and an Interactive Voice Response System (IVRS) for better user interaction.
The PCDA (O), which is located in Pune, caters to all the serving Army officers, from the Chief of Army Staff up to officers of the rank of lieutenant, which is the first rank for commissioned officers. The website had come under a cyber attack last April. The Indian Express reported recently how several officers of the Indian Army had received fake messages through phone messaging applications informing them that the PCDA(O) has developed an app and the officers could access their accounts through the link in the messages.
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An inauguration ceremony to launch the newly developed website and IVRS was held in PCDA(O) Pune office on Friday. Shobhana Joshi, Controller General of Defence Accounts was the chief guest and General Officer Commanding of the Dakshin Maharashtra Sub Area Maj Gen Prithi Singh was the guest of honour. In her inaugural address, Joshi emphasised efforts to bring about continuous improvement in delivery of services to Army officers. She also mentioned that with the new website and IVRS in place, nearly 49,000 Army officers serving across the country can look forward to improved satisfaction and happy experience in dealing with PCDA(O).
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Maj Gen Prithi Singh, while complimenting and appreciating PCDA(O) office for the new initiative, mentioned that army officers, regardless of their place of posting, can interact with PCDA(O) through the website and IVRS. PCDA O) authorities said that the number for the IVRS system will soon be activated and displayed on the website, while its address will remain the same. GD Pungle, the PCDA(O) said the IVRS would be useful in providing information to Army officers posted in remote areas not having access to internet facility.