Helplines: Senior citizens seek redressal in family disputes, cases of fraud

A number of helplines for senior citizens, women, children, accident victims, students and health workers are operational in the city. Do they work? A reality check.

By: Express News Service | Pune | Published: November 22, 2015 1:56 am

helpline, helpline reality check, women helpline, children helpline, senior citizen helpline, pune helpline, maharashtra helpline, pune newsTHE Pune city police and Athashree Pratishthan are together running a helpline for senior citizens for over five years. The helpline number — 020 26111103 — is also displayed on the official website of Pune police —

A full-time employee and a volunteer of Athashree foundation are available on this helpline number between 9 am and 4 am, Monday to Saturday. Pune city police provide them all necessary assistance.

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Hundreds of senior citizens have used the helpline for reporting and seeking solutions to their problems, from disputes in family and civic issues to financial frauds and cheating. In cases of senior citizens facing problems from their children, activists of Athashree foundation and police counsel the children to understand their responsibilities towards their parents.

On complaints regarding civic issues, the activists contact the officials concerned. In case of law and order-related problems, police step in and take necessary action against the offenders.

Recently, during a meeting with senior citizens, Pune Police Commissioner K K Pathak assured to start a separate cell and appoint a nodal officer at every police station to deal with issues related to them. An officer of the rank of sub-inspector is appointed at each police station to handle complaints related to senior citizens.

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  1. P K
    Nov 5, 2016 at 5:46 pm
    Helpline for senior citizens only remain in paper and media publicity, owing to poor public services made available by public elected government.
    1. V
      Nov 22, 2015 at 1:59 pm
      I have seen in Mumbai, and around also, some very successful young couples, living with their aged in- Laws, very happily. The g children enjoy the love with g parents on both sides. This is not that rare. It is still about 50% of families around our home. We have also seen bitter fights among in-laws. Joint living is quite common among Marathas, gujaratis, and South Indians, generally Hindu community. Working cl are very good in mutual inter- dependence, which is the key for peaceful living, not independence.