Day ruined: Harried passengers

For Amit Salunke,who had reached the city early on Thursday to pick up the vice-president of his company,it was a day full of ordeals at the Lohegaon airport.

Written by Samarpita Banerjee | Published: April 20, 2012 12:36 am

For Amit Salunke,who had reached the city early on Thursday to pick up the vice-president (VP) of his company,it was a day full of ordeals at the Lohegaon airport. “My company’s VP was scheduled to arrive at 10.55 am from New Delhi. I had come to Pune from Mumbai to pick him up from the airport and have been stuck here. Initially,they said the flight would reach by 2 pm. However,it’s 2.45 pm now and nothing has been announced yet. The schedule of the whole day simply went topsy-turvy for us,” said Salunke in the afternoon.

Raj Sharma,who arrived on a flight that had to be diverted to Mumbai,said,“We were coming from New Delhi and were told that there was some problem with one of the defence planes and the runway had to be closed for a few hours. Our flight had to be diverted to Mumbai. However,we are happy that at least it was not cancelled.” However,not everyone was as lucky. Phabhul Khara,who was on a wheelchair,came to know about his flight cancellation only after reaching the airport. “I had to fly to Hyderabad. However,they told me only after I had come here that the flight had been cancelled. I had reached an hour before the departure time. If there had been some sort of problem,they should have let us know earlier,” said Khara.

Many also had trouble getting refunds for their cancelled flights. “I was on a Pune-bound flight from Delhi. We were told that because of the problem at the airport,our flight would be diverted to Mumbai. They also told us initially that the charge for the Pune-Delhi flight would be refunded and they would also arrange for a bus. However,after waiting for nearly three hours at the airport,there was no sign of the bus. Also,when we asked for the refund,we were told that as it was the minimum fare,we would not get the amount,” said a passenger.

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