With rains, pothole complaints flood BMC

Approximately 1,500 potholes have been registered on the website since June, of which about 1,000 were recorded in the last month.

| Mumbai | Published: July 8, 2014 12:42 am

In five days since Mumbai received its first downpour last Wednesday, residents have reported over 400 potholes on the civic pothole-tracking website, http://www.voiceofcitizen.com.

Meanwhile, repairs on these continue to lag behind as the number of potholes covered are less than 25 per cent of the fresh complaints registered.

Approximately 1,500 potholes have been registered on the website since June, of which about 1,000 were recorded in the last month.

The website has received about 5,000 hits to date.

Over 100 potholes alone have been registered in the T ward, which includes Mulund.

Of these, 75 per cent have been attended to, claims the corporation.
The other wards with over 90 pothole complaints include the K-West ward, S ward and L ward, which cover the areas of Andheri, Juhu and Vile Parle west, Bhandup and Kurla respectively.

This year, the civic body spent Rs 48 crore for pre-monsoon road repair works.
“According to our reports, potholes have been mainly restricted to the minor roads, especially where paver blocks are still used. We have yet to receive major complaints on the arterial roads,” said additional municipal commissioner S V R Srinivas, who is in charge of the roads department.
The corporation has also blamed discrepancies in the online tracking portal for the rise in crater complaints.

“We have found that over 60 per cent of the pothole complaints registered on the website are not even potholes, they are problems of rough/undulated road surfaces. In some cases, we have found bogus complaints where the complainants number is untraceable or the contractors themselves are uploading pictures of holes. We are studying all these problems,” Srinivas said.

“Despite guidelines clearly saying that paver blocks should not be used in chronic spots, the contactors have used it in places like Dadar and Sion Circle, worsening water-logging and also leading to an unsurfaced areas.
Every day, we register about 10 pothole complaints, but nobody is taking any action. Even the software used for registering potholes has failed,” citizen activist Nikhil Desai said.

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