Suburban commuters on the Western Railway had a tough time Monday morning after a technical glitch at Dadar station led to around 60 services being cancelled and almost 100 delayed. The glitch, it emerged, was caused by the theft of 18 batteries of 120-AH capacity from the Mahim Electrical Sub-Sectioning station.
South-bound services were hit for more than an hour around 11 am, forcing people to shell out for taxis or walk long distances. Commuters also complained that the WR failed to make proper announcements about the delays, leading to confusion.
“At about 11.18 AM on Monday due to a technical glitch in an over-head equipment (OHE) circuit near Dadar railway station, suburban traffic on all five lines got disrupted. It was found that this technical problem had occurred due to the theft of several battery boxes at Mahim electrical sub-sectioning station, which resulted in no back-up supply to the circuit, as a result of which the OHE could not be charged. Efforts were immediately initiated to rectify the problem at various levels and the overhead traction supply was restored by about 12.10 pm,” a WR official confirmed.
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The traffic was restored on all the lines between 12.18 pm and 12.23 pm, the official said.
Commuters complained of inconvenience due to the failure of information systems at platforms.
Priyanka Dalal, a commuter traveling from Churchgate station, said, “I wanted to travel to Andheri to reach my office. However, my train was stuck at Dadar for almost 15 minutes in the morning. The motorman said he had no idea as to when the services would be restored. I finally walked till Dadar and took a cab to Andheri.”
Tejas Tiwari, a student and resident of Dombivli, studies at a computer-training institute in Goregaon, where he was stranded. He said, “Because the up trains are cancelled, I can’t go to Dadar and then head home. I’m stuck here until this problem gets sorted, because there is no way I can take a taxi till Dombivli.”
Meanwhile, the Brihanmumbai Electric Supply Transport (BEST) operated 35 extra buses on various routes to ferry commuters stuck due to the disruption of train services.