Although the Brihanmumbai Municipal Corporation (BMC) has been unable to run its 24 citizen facilitation centres (CFCs) efficiently, across all the ward offices in the city, the civic body has now decided to inaugurate another centre at its head office in Fort on August 15.
Last year, the civic body had outsourced the services provided at the CFCs to a private agency, VSS Global, but the centre at the head office will be operated by the BMC’s own staff.
The BMC, through the CFCs spread across the city, collects various payments including property tax bills, water charges, shop and establishment license payments and FSI premium payments. Birth and death certificates are also collected at the CFCs set up in each ward.
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Complaints on any department or issue, including RTI (Right-to-information) queries regarding wards are submitted at the CFCs. One can also apply for different types of licenses for pets, trade, health at the centres.
“We started getting requests from citizens to open a centre in the main office as many people directly approach the head office for assistance. The centre with four different counters in the head office will operate for 12 hours — from 8am to 8pm through the day and also during the weekends for assisting the citizens of Mumbai,” said a senior civic official from the public relations department of the BMC.
While the civic body had claimed that setting up these centres would make it convenient for the citizens – long queues, inefficient collecting systems and limited timings at the centres failed to make it convenient for Mumbaikars.
The administration then sought to cut the time spent by citizens at ward offices by launching the M-governance (mobile governance) apps last month. Now, citizens can only pay their water bills using the pilot application. BMC now plans to begin the facility of property tax payments by end of August and complaint redressal along with granting licenses the next month.