To reduce response time in emergency situations, the civic body’s disaster management department will introduce a new software that will hook various agencies into a single system. The software will be launched on a trial basis on April 22 and is expected to be fully functional before the coming monsoon.
Currently, the team of officials in the disaster management control room receives an emergency call and then calls the departments concerned to relay the message. These include the National Disaster Response Force, the fire department, police, hospitals, municipal schools and traffic police. In the new system, however, the message will be automatically sent to the relevant agencies which can then take action accordingly.
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Officials in the disaster management said that the new system could also address situations where the phones of an agency office were busy or unreachable. “The control room staff will merely be required to select one of the 32 categories, based on the type of disaster, and feed the address. The message will be automatically sent to the agency concerned. This new process can cut down the overall reaction time by at least four minutes,” said an official from the disaster management department.
Along with the list of the 32 categories of disasters, including incidents like bomb blasts, terror attacks, fire, building collapse, floods, among others, there are 102 sub categories further specifying the incident. “For instance, under the broad category of fire, the sub categories are fire in slum, residential buildings, industry which will help to determine the plan of action,” said the official.
Apart from the agencies, the information on the new software will also be accessible to the municipal commissioner, additional, deputy and assistant municipal commissioners. Additional Municipal Commissioner Sanjay Deshmukh said, “This software will give us real-time data for better monitoring, reduce the reaction time and increase efficiency.” The software was purchased and developed at a cost of Rs 2.71 lakh and will soon be installed in all the agencies concerned, including the ward offices of the disaster management and the model disaster management room in Parel.