Starting December 10, commuters of the Brihanmumbai Electric Supply and Trust (BEST) will be able to book tickets via mobile App Ridlr. The app, which was launched November 1 on a pilot basis for AC buses, will soon be applicable to all buses of the utility.
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BEST commuters are now able to pay in cash to buy regular tickets, season tickets or store money in their electronic wallets. In the mobile application system, commuters will have to store a minimum amount and then book regular tickets.
“Ridlr will allow one to book a bus ticket wherein the commuters will have to enter their source and destination on the app after sitting inside the bus. After making the payment, a code will be generated in the application which will need to be communicated to the conductor, who will in return give the ticket by entering the code in the electronic ticketing machine (ETIM),” said a BEST official.
Officials said they witnessed at least 150-200 commuters on an average making their payments from the application. “The application will also help commuters renew their monthly and seasonal bus passes from December 1. This will facilitate an easy payment mode for them. We will also be encouraging the use of Paytm, Freecharge and other online methods for making payments,” said an official.
For supply consumers of the undertaking, an application named ‘My Bus’ is being developed by the undertaking. Through this, consumers will be informed about the amount to be paid in the bill and will be able to pay it also. “We will also be encouraging the use of card payment for booking bus tickets. Through this, we want to facilitate easy payment methods for commuters and eliminate their rifts with the conductors over change issues,” said an official.
Last month, BEST extended the contract of Trimax IT Infrastructures and Services Ltd for handling ticket collection through ETIMs. The mobile application thus developed for booking tickets is an extended service provided by Trimax. “The overall modus operandi of this application is not of much use to commuters. In crowded buses, commuters will feel helpless to book tickets via the mobile app. This is an app made without thought and understanding,” said Kedar Hombalkar, BEST committee member.