THE Mumbai Central Division of Western Railway is undertaking a pilot run of linen supplied on board the Mumbai-Jaipur Express from October 1 to provide a better travel experience.
The division has got printed bedsheets and linen packets manufactured by jail inmates under the aegis of the Maharashtra Prison Industries, which will be supplied on board the train.
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In the proposed trial, linen items with certain changes are being supplied to give a pleasant experience to passengers. The width of the bedsheets is being reduced considering complaints by customers, and white bedsheets are being replaced with printed colourful bedsheets. Eco-friendly disposable hand towels, pillow covers and linen paper packets made of waste newspapers are being supplied to passengers.
In a meeting on Saturday, Mumbai Central Divisional Railway Manager Mukul Jain said, “We believe even small things can make the rail journey more comfortable. We had received several complaints about linen which prompted us to undertake the changes. The first trial would be for 15 days in the three coaches of Mumbai-Jaipur Express, we will increase the volume or the trials, depending upon feedback of passengers.”
The division has also launched an App called “Prayas” to get scientifically calibrated feedback from customers.
Jain said, “Dedicated staff will be available on board during the trial period, equipped with a tablet installed with the App along with the printed feedback form to to seek feedback.”
Besides, the division has collaborated with artists who paint with brushes held by the mouth or legs in coaches of trains like Duranto and Shatabdi. The artists are physically challenged.
Jain said, “The collaboration is to create awareness among passengers and provide a platform to artists who produce unbelievable pieces of art despite adversity and physical constraints.”
“Mumbai division wholeheartedly supports the cause of physically challenged artists and we refer to this collaboration as, collaboration with a cause,” Jain added.