Chief Minister Devendra Fadnavis Friday said bureaucrats would be held responsible if they fail to deliver services to citizens under the Right to Services (RTS) Act in Maharashtra.
The tough talk by the chief minister was to send a strong message to bureaucrats to implement the Act in letter and spirit. The Act itself provides for penalties and punishments if officials are found wanting in delivering services to citizens in a time-bound manner.
Fadnavis was speaking at the launch of the RTS online platform through portal aaplesarkar.mahaonline.gov.in on the eve of the birth anniversary of Mahatma Gandhi and Lal Bahadur Shastri. Saying that Maharashtra was the first state to launch online the RTS Act, Fadnavis said, “We are committed to provide public services within the stipulated time to citizens. Officials will be held accountable if they fail to provide such services to the public.”
Interestingly, Maharashtra was also the first state to adopt online the Right to Information (RTI) Act in the past, he said.
Now, citizens can apply for birth, death, domicile and marriage certificates online under the RTS Act. It would be mandatory for the departments concerned to furnish the information and certificates within the stipulated time. All departments in the Maharashtra government, including municipal corporations and regional offices, would be covered under the Act.
The state government had notified 224 services spread across various departments under the RTS drive. Almost 42 services have been posted online. Gradually, all the other services would also get covered online.
“Bringing RTS online is a step forward to bring in greater transparency and accountability in the functioning of the government. It will also help us combat corruption in the system,” Fadnavis said.
“Why should any person be deprived of his/her right to procure a birth certificate? What is the logic of keeping people waiting for basic documents like domicile, death or marriage certificates?” he said.
“It was Mahatma Gandhi’s dream that governments should serve the last man and nobody should be deprived of their legitimate and basic rights. RTS will help us attain Gandhiji’s dream,” he said.