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BMC to launch citizen-friendly mobile applications, offer easier access to utility services by month-end

The three pilot applications will serve as an addition to the civic body’s Citizen Facilitation Centres (CFCs).

Written by Tanushree Venkatraman | Mumbai | Published: July 14, 2014 1:42 am

By the end of July, the Brihanmumbai Municipal Corporation (BMC) will launch its citizen-friendly mobile applications as part of its initiative for mobile governance (M-governance).

The three pilot applications will serve as an addition to the civic body’s Citizen Facilitation Centres (CFCs), and is expected to reduce the time spent by Mumbaikars in civic offices for bill payments, renewal of licenses and complaints redressal.

“By the end of the month, citizens can pay their water bills using this application, followed by property tax payments in August. Additionally, we will launch the application for granting licence and its renewal and complaint redressal after August. All of these applications will be linked to the MCGM portal also,” said additional municipal commissioner SVR Srinivas, in-charge of the IT department.

The administration had handed the project to C-DAC (Centre for Development of Advanced Computing), which is a Research and Development institution involved in the design, development and deployment of advanced Information Technology (IT) based solutions. The three applications will be available for free on all smartphones, and will be launched under the same name– M-governance.

“We have improved the CFCs to a large extent, where we provide close to 113 services. These applications will serve as an addition for users who are mobile-friendly, and will also help us with easy maintenance of records and looking at complaint management in an effective manner in the the civic body,” Srinivas added.

M-Governance or Mobile Seva, is part of a country-wide movement to deliver public services to citizens and businesses over mobile devices using SMS, USSD (Unstructured Supplementary Service Data), IVRS (Interactive Voice Response System), CBS (Cell Broadcasting Service), LBS (Location Based Services), and mobile applications.

BMC conceived the project in February, but it was delayed due to technical glitches. The BMC took the initiative after a survey carried out by its IT department estimated that around five-six lakh mobile users in the city will make use of the application.
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