The Chandigarh Consumer Disputes Redressal Forum has directed a private airline to pay Rs 25,000 to a passenger after he missed two connecting flights on account of the delay in the flight commencing from Chandigarh.
President of the forum P D Goel and members Rajinder Singh Gill and Dr Madanjit Kaur Sahota have also directed the airline to pay litigation costs of Rs 10,000 to the passenger.
The order was delivered by the forum following a complaint filed by Vijay
Kumar,a resident of Jatwer near Naraingarh. In his complaint,Kumar stated that in December 2010,he booked tickets to fly from Chandigarh to Delhi,from Delhi to Kuala Lumpur,and from Kuala Lumpur to Singapore.
Kumar said he reached the Chandigarh Airport in time,but was dismayed when the flight got delayed by more than one hour.
He requested the airline staff to make some alternative arrangements,but nothing was done. As a result,Kumar missed his two connecting flights.
He was left with no option but to purchase tickets from Delhi to Kuala Lumpur for Rs 10,961,and from Kuala Lumpur to Singapore for Rs 5,768. After he returned,he filed a case in the forum against the domestic airline.
In its reply,the airline stated that the flight got delayed in reaching Chandigarh due to air traffic congestion at Bangalore and Delhi,which was beyond its control. The airline said that this information had been provided to all passengers at the Chandigarh Airport from time to time.
The airline added that the complainant had booked flights tightly interconnected,which did not leave space for exigencies and supervening circumstances. The airline requested that the complaint be dismissed.
After considering the case,the forum held that the airline had failed to render proper services to the complainant by handling the situation well,and it tried to justify the physical harassment and mental agony caused to the complainant due to the delayed flight at Chandigarh. In this light,the forum upheld the complaint made by the passenger and directed the airline to compensate him suitably.