The Election Commission (EC) is going to set up permanent call centres in all the districts of Uttar Pradesh from April onwards. Chief Electoral Officer (CEO) of UP Umesh Sinha has issued directives to district magistrates in this regard.
At present,only one permanent call centre of Election Commission is operational in the state at the CEO office in Lucknow. The call centre was established before the Assembly elections to redress complaints regarding electoral roll revision and misuse of money and power during the elections. This call centre receives complaints through a toll-free number issued by Election Commission of India.
EC had set up temporary call centres in the districts during the Assembly elections to receive poll-related complaints but closed them after the polls. Since then,people from districts call the toll-free number in Lucknow to register their complaints. Officials said that sometimes the volume of phone calls increases and the staff face difficulty in handling them.
Now permanent call centres will be set up at all district headquarters to redress the complaints at district level. Beginning April,they will be established across the state by July and operate throughout the year, Sinha said.
Officials said that permanent call centres in the districts would be operational from 8 am to 8 pm on all working days and receive complaints regarding discrepancies in photo electoral roll,electoral photo identity card (EPIC) and other grievances related to voters details in electoral roll. When the Lok Sabha elections would be announced or if any by-election occurs in a Assembly seat,the call centre of the district concerned would start operating round-the-clock.
The objective of setting up such permanent call centres is to make the electoral roll error-free and ensure 100 per cent coverage of photo electoral roll and EPIC before the Lok Sabha elections, CEO said.