Told to be ‘tight-lipped’,victim says Metro to blame for the accident

For 23-year-old Satender Kumar Jaiswal,the nightmare is far from over.

Written by Sweta Dutta | New Delhi | Published: February 8, 2009 1:26 am

For 23-year-old Satender Kumar Jaiswal,the nightmare is far from over. After getting dragged from the Rajiv Chowk Metro station to New Delhi station when the doors of a Jahangirpuri-bound train closed with his left hand stuck between them,Satender received hardly any treatment when he was taken to Lok Nayak Hospital on Friday night,said his family.

After being shifted to Ayushman Hospital in Dwarka at 2 am,Satender has been under a lot of pressure from the Delhi Metro Rail Corporation (DMRC) not to speak to the media,he claims.

Satender works as a customer facilitation agent at the Rajiv Chowk Metro station. Late last evening as he was trying to help a woman get into a crowded compartment,his hand got caught between the doors.

The two-minute ride to the next station was nothing short of hellish. Satender’s back and legs brushed past protruding rods and walls of the tunnel. Though he did not sustain any major injuries,his back and legs have been badly bruised and he is unable to walk. “I can’t believe I escaped death. In those two minutes I kept hoping my grip wouldn’t slacken,” said Satender,a hardware engineer from Lucknow University. “He was supposed to work at the ticket counters but was temporarily posted as a customer facilitation agent. What happened last night is due to the negligence of the DMRC and the driver,” said Shailesh Jaiswal,Satender’s cousin.

“Though DMRC officials have promised us financial assistance for treatment,they have been telling us that it was Satender’s mistake and he shouldn’t have put his hand between the doors. But it is surprising how the driver failed to notice him and no official on the platform alerted the authorities,” Shailesh said.

“We have been under a lot of pressure from the DMRC officials and were asked not to speak to the media. But I don’t fear losing my job. Since DMRC is responsible for this accident,it should be penalised,” he added.

The family has filed a complaint with the police alleging negligence on part of the DMRC. However,Metro officials maintained that E Sreedharan,MD,DMRC,has directed the setting up of a high-level inquiry committee to look into the matter. “We are also checking the CCTV footage and trying to find out why the sensors in the gates could not detect the obstruction,” said a Metro spokesperson.

While Metro officials claim that Satender’s fingers got stuck and as they were less than 15 mm thick,the sensors could not detect the obstruction. But Satender said his wrist was stuck.

Last year on September 29 a prisoner was injured after he got dragged by a Metro train across the Chandni Chowk platform.

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