Central Industrial Security Force (CISF) personnel deployed at the Indira Gandhi International Airport are being trained in ‘soft skills’ so that they can be more passenger-friendly. The CISF is responsible for all-round security on the airport premises.
While in-house training programmes are already there, the new venture is aimed at providing training on a larger scale. The project, sources said, is being financed by the Bureau of Police Research and Development (BPR&D).
CISF officials said the training will help the personnel deal with situations where there is a public interface. Sources said the new training programme caters to personnel of all ranks, be it a constable, an Inspector or a Commandant.
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“The training will help CISF staff deal with passengers in a more friendly manner. The idea is to ensure that if a passenger is irate, or there is a situation where the passenger is not cooperating or is unable to understand any instruction or rule, the staff dealing with him should be able to tackle the situation in a dignified manner,” a CISF official said, adding that the concept aims at enhancing human skills.
CISF sources said the training has been outsourced to private companies and individuals including Human Resource executives, professors and psychologists.
According to CISF officials, the in-house training programme is held for the personnel in batches. However, the new training programme will not only reach out to the 4,000-odd CISF personnel deployed at the airport, but also to those deployed at the Metro stations.