Hassled with noisy construction of the Metro or its construction material strewn all around your house? Residents and traders living or working close to such sites can now register grievances with contractors and sub-contractors of the new age transport system.
The Delhi Metro has asked these officials to set up teams to handle public affairs and safety-related issues at its numerous work sites.
In a briefing session on Tuesday,the Delhi Metro asked the contractors and sub-contractors to appoint personnel at the construction sites to interact with residents and traders.
The initiative is a move towards increasing the public interface of the Delhi Metro during the construction phase,when residents and shop owners near the sites have to put up with inconvenience due to the round-the-clock working schedules of the Metro.
In the upcoming Phase III,there will be 200 construction sites engaging around 35,000 workers across the Capital. Learning from its experience,the Delhi Metro has realised that residents and commercial plot owners near the sites have grievances or apprehensions that need to be resolved at the local level.
Delhi Metro spokesperson,Anuj Dayal told Newsline,While we do hold community interaction programmes to sensitise residents and traders and also share our plans with the public before construction begins at any of our sites,during the construction process also several issues come up that are directed to the DMRCs public relations team. The idea is to equip our contractors and sub- contractors to handle these issues and resolve them.
As part of the initiative,all contractors and sub-contractors have been asked to appoint a dedicated team of personnel who will interact with the general public. The team will also be responsible for ensuring safety measures such as barricading at the sites.
The teams will ensure that the marshalls deployed at the sites to direct traffic diversions are smartly dressed and the sites are kept clean. A safety,health and environment (SHE) manual is given to the contractors and sub-contractors,who are expected to follow them as part of their contract agreement, he added.
Officials said that over 12 community interaction programmes have been held in upcoming construction areas such as Janpath,Old Delhi,Mayur Vihar,Vasant Vihar,IIT,Dhaula Kuan,where construction plans,planned traffic and utility diversions and other concerns of residents and traders located near these sites were discussed.