Ahead of its court-ordered hearing with the Delhi government on Monday, San Francisco-based rideshare company Uber has launched an online campaign to garner public support.
Uber is looking at reversing the ban imposed by the Delhi government. The online petition asks former users to sign and “let the Transport department know you support Uber Delhi”.
Referring to the period since its ban in the capital as a “difficult time” and the ban an “arbitrary directive”, the company promises to return as a “safe, reliable and convenient” service. The email lists new features the company plans to introduce to gain customers’ trust, including “authentic and valid” police verification of Uber driver-partners across India.
Uber also assures users that a local team of specially trained safety experts will detect fraud, verify and authenticate documents. Moreover, it promises to go above and beyond government verification, and engage experts to evaluate background-screening solutions. Besides, Uber says, a local and dedicated customer support centre (Incident Response Team) will specialise in resolving issues for clients and drivers in India.
The petition takes a dig at other app-based cab companies in the capital, claiming that Uber continues to be banned despite the fact that “Uber’s business model is identical to other app-based companies, who have been allowed to operate…”
The petition, which has received over 5,000 signatures, is addressed to Gyanesh Bharti, secretary – cum – commissioner for Transport, and L-G Najeeb Jung.