Delays in getting information from internet and mobile service providers during investigation of cases has been a problem, according to Delhi Police officials. An official who does not want to be named says the delays happen despite repeated reminders.
According to a police officer, once a victim lodges a complaint, the investigating officer writes to the concerned medium (internet or mobile) through which calls, messages or photos were misused as a means of harassment.
“The problem with the service providers is they look at a case on the basis of its priority. If it is a threat mail or message, they immediately block the id of the accused. But in other cases, we have to send them repeated reminders for blocking the ids,” says the officer, who regularly investigates stalking cases.
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He adds another problem investigating officers face is late response or non-cooperation when it comes to sharing details of an accused person’s id. “They act late. The police force is blamed for sluggish investigation, but the service providers are to blame for such delays.”
Another officer says, “A few complainants do understand when we explain to them the reasons for investigations being slow, but most people do not understand and want us to crack down as soon as possible. We try our best.”
Lack of coordination between mobile phone service providers and bank officials is another reason for the growing instances of financial fraud, the officer adds. “After investigation of cyber crime cases, it was found that servers of all these IP addresses are situated outside the country and they don’t fall under the purview of Indian law. This is another reason,” he says.