Cancelling travel ticket? Might have to share losses with tour agency,says consumer panel

The next time you make a last- minute cancellation of a planned trip,you might have to share the losses incurred by your tour operator in the process.

Written by Express News Service | New Delhi | Published:February 28, 2009 12:24 am

The next time you make a last- minute cancellation of a planned trip,you might have to share the losses incurred by your tour operator in the process.

The State Consumer Commission,in a recent order,has directed a customer to share the loss of Rs 60,000,the cost of the ticket,with his tour agent after he cancelled his trip in the last minute.

The order came on an appeal filed by the tour agency,Hospitality Worldwide,against a previous order of the District Forum.

According to the complaint,in 2006,the agency had booked tickets for a six-member tour group for their trip to China.

One of the members,Chander Mohan Gambhir,had paid the agency Rs 60,000,the price of one ticket as advance money.

After the rest of the five tickets were paid for and booked by the agency,Gambhir cancelled the trip on the ground of being denied a visa. He then sought a refund of the advance money from the agency.

The tour operator,however,refused and argued that he had adjusted the sum towards the losses it incurred while cancelling the air tickets and the hotel bookings.

The parties then took the matter to the District Consumer Forum that directed Hospitality Worldwide to refund the advance amount paid and pay Rs 10,000 as compensation to the six tourists.

The tour agency then approached the State Commission seeking reprieve.

The Commission headed by Justice J D Kapoor,observed that since Hospitality Worldwide had incurred some expenses while cancelling the tickets and that since,there was no certainty about the grant of a visa by the Chinese Embassy,both the parties should share the losses.

Justice Kapoor has now directed the agency to refund Rs 35,000 to the customer Chander Mohan Gambhir.

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