In a move that is likely to bring relief to a large number of parents in the capital, the Directorate of Education (DoE) has finally laid out a standard operating procedure to address grievances under the Right to Education Act (RTE).
Article 32 of the RTE mandates authorities to decide on a complaint within a period of three months after affording to the parties concerned a reasonable opportunity of being heard.
According to the DoE guidelines, each deputy director will perform the function of the local authority and will be responsible for addressing the complaints.
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A three-member committee — consisting of the district deputy director (who will act as the chairman along with two members), the zonal education officer and an assistant director of education, administration or an equivalent official — will be formed in each district for deciding any matter.
The district deputy directors of education will accept written complaints made by any person on behalf of the child. The complaint can be sent via post, fax, e-mail, in person or online through the directorate’s website.
The individual deputy director will be responsible for ensuring that the complaints (except those filed online) are registered in the complaint register on a daily basis, and a receipt of registration of the grievance is given to the complainant immediately.
The grievance will then have to be decided by the committee within three months.
“In respect of grievances related to matters of urgency, such as denial of admission, the district deputy director shall endeavour to decide the matter within 15 days from the day of receipt. With respect to grievances relating to violation of the Indian Penal Code, such as violence, child abuse, corporal punishment etc., the deputy director may facilitate filing of FIRs before the police authorities,” the guidelines state.
Complaints that do not fall under the ambit of the deputy directors will be forwarded to the right authority after intimating the complainant.
“On receipt of such grievances, the other authority shall take steps to decide the matter expeditiously,” the guidelines state.
The directors will also be liable to submit online reports to the director of education every month regarding the exact number of complaints received, addressed or transferred with action taken.